solis

<p>The IT Support Officer helps keep the organization’s IT systems, networks, and hardware running smoothly. The role calls for hands-on experience in system administration, network management, and IT security. You’ll be a key part of making sure everything stays reliable, fast, and secure to keep business operations on track.</p>
<h2>Tasks</h2>
<ul>
<li>Provide timely and effective support to end-users across 1st, 2nd, and 3rd line issues. </li>
<li>Diagnose and resolve software, hardware, infrastructure, and network problems through structured troubleshooting and analysis.</li>
<li>Collaborate with team members to share knowledge, insights, and solutions, strengthening overall support capabilities.</li>
<li>Escalate complex cases to higher tiers or specialists to ensure prompt and expert resolution of critical issues.</li>
<li>Manage user accounts, permissions, and access rights across core systems and services, including Windows Servers and Azure.</li>
<li>Perform routine maintenance, updates, and security patches for operating systems and applications.</li>
<li>Participate in on-call duties for urgent or high-priority incidents. </li>
<li>Installation/Maintenance of office solutions like Access Control, CCTV, Controller based WiFi</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Proven experience in Windows environments</li>
<li>Deep knowledge of networking basics like TCP/IP, VLANs, DNS, DHCP, routing, switching, and Wi-Fi</li>
<li>Excellent troubleshooting skills with clear communication for non-technical users</li>
<li>Knowledge of Infrastructures and Networks</li>
<li>Driver's License.</li>
<li>Excellent command of English.</li>
<li>Locally based in Malta  </li>
<li>A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject is considered an asset.</li>
<li>CCNA or similar certification will be considered an asset </li>
<li>Minimum of 2 years’ experience in an IT support role</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Company Car (to use during the day for work)</li>
<li>Company mobile allowance</li>
</ul>
<p>Please contact us on <a href="mailto:chris@solis.com.mt">chris@solis.com.mt</a> including your CV</p>

<p>The IT Support Officer helps keep the organization’s IT systems, networks, and hardware running smoothly. The role calls for hands-on experience in system administration, network management, and IT security. You’ll be a key part of making sure everything stays reliable, fast, and secure to keep business operations on track.</p>
<h2>Tasks</h2>
<ul>
<li>Provide timely and effective support to end-users across 1st, 2nd, and 3rd line issues. </li>
<li>Diagnose and resolve software, hardware, infrastructure, and network problems through structured troubleshooting and analysis.</li>
<li>Collaborate with team members to share knowledge, insights, and solutions, strengthening overall support capabilities.</li>
<li>Escalate complex cases to higher tiers or specialists to ensure prompt and expert resolution of critical issues.</li>
<li>Manage user accounts, permissions, and access rights across core systems and services, including Windows Servers and Azure.</li>
<li>Perform routine maintenance, updates, and security patches for operating systems and applications.</li>
<li>Participate in on-call duties for urgent or high-priority incidents. </li>
<li>Installation/Maintenance of office solutions like Access Control, CCTV, Controller based WiFi</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Proven experience in Windows environments</li>
<li>Deep knowledge of networking basics like TCP/IP, VLANs, DNS, DHCP, routing, switching, and Wi-Fi</li>
<li>Excellent troubleshooting skills with clear communication for non-technical users</li>
<li>Knowledge of Infrastructures and Networks</li>
<li>Driver's License.</li>
<li>Excellent command of English.</li>
<li>Locally based in Malta  </li>
<li>A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject is considered an asset.</li>
<li>CCNA or similar certification will be considered an asset </li>
<li>Minimum of 2 years’ experience in an IT support role</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Company Car (to use during the day for work)</li>
<li>Company mobile allowance</li>
</ul>
<p>Please contact us on <a target="_blank" rel="noopener nofollow" href="mailto:chris@solis.com.mt">chris@solis.com.mt</a> including your CV</p>

IT Support Officer

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