Customer Success Manager (80-100%, Zurich, permanent)

** Be authentic, honest and deliver on your promises - the rest will take care of itself. **

Our Mission

Skribble aims to become the leading e-signing platform in the DACH region. We enable the digitization of the signature process, putting operational efficiency and user-friendliness at the forefront. With tailored solutions, in-depth application know-how, and local support, we accompany our customers at every step of this journey. Through strategic partnerships, we expand our offerings into comprehensive business process solutions and drive innovation and excellence in the digital world.

The Team

We are an innovative, dynamic, and collegial team that works hand in hand every day to elevate Skribble's presence in the DACH region to the next level. With passion and professionalism, we strive to strengthen trust in our digital world - one e-signature at a time.

Together with your team members from Customer Success, you help us grow Skribble by supporting and advising our customers on the application of Skribble and integration into their ecosystem. You ensure our customers can roll out Skribble across business areas and help them get the most value out of it. You also support them in navigating the change required in their business processes and negotiate contract renewals with them. You find new opportunities for expansion in our customers.

Outside the Customer Success Team, you work with:

• Product: You are the bridge between the customer and our product.
• Sales: You ensure a smooth handover for the customer and provide customer stories to the Sales Team and referrals from the existing customer base.
• Partnerships: You align with Partnerships on customer onboarding, share insights, and leverage partner resources to keep customers happy and engaged.
• Marketing: You run customer campaigns with the Marketing team or support them in finding customer stories to create assets around.

• 3-5 years of experience in Sales/Customer Success and good understanding of Customer Success in a SaaS company
• Experience in identifying expansion and upsell opportunities
• Experience in stakeholder management in complex projects
• Experience in negotiating renewals and add-on contracts
• German is your native language and you are fluent in English
• Fluency in French is a plus
• Friends describe you as honest, communicative, empathetic and pragmatic
• You are flexible and enjoy working in a highly dynamic environment

• Access to our FlexOffice space in the OnTower in Zurich
• Flexible work - we embrace home office, remote office, and in-person time. You choose what works best for you
• Grow with us - you develop further in a dynamic environment with regular feedback sessions and continuous learning and development opportunities
• Team spirit - opportunity to be part of a fast-growing tech company with an aspiring and experienced team. We embrace helpfulness and having fun together
• Diversity - you become part of an ambitious multicultural team that loves technology
• A job with a purpose: save human and environmental resources by enabling digital signatures #worksmarter
• Company culture of transparency and self-responsibility

Application Process

Specifically for this role, the process is as follows:

1. Application via our job portal.
2. CV screening.
3. Cultural Fit Interview (video call) with a member the People Operations team (30 min)
4. Technical Fit Interview (video call) with the Team Lead CS or Head of Revenue (45 min).
5. Take home case study - should take 1-2h to finish, relevant task for the job.
6. Case Study Interview (on-site Zurich Office) Presentation and discussion of the case study with the Team Lead CS and Head of Revenue and another member of the Customer Success team (90 min).
7. Offer - call with the People Operations team to discuss the details.
8. Background and reference check.

Why Skribble?

At Skribble, we value innovation, collaboration, and continuous learning. Our culture is open, and supportive, and encourages professional growth. Here, your work will directly impact our growth and success. We believe that our employees are our strongest asset, and we are committed to providing opportunities for development and advancement. Skribble AG is proud to be an Equal Opportunity Employer. We welcome all candidates regardless of race, colour, religion, sex, age, national origin, disability, or any other status.