Simpson Associates transforms raw data into actionable insights that drive positive change.
Our Microsoft data expertise, our specialist sector knowledge, plus our innovative and trusted advice and guidance are just some of the reasons clients choose to work with us.
Our mission is to help purpose-led organisations from within the public and private sectors to harness data as a lever for change and enable them to realise business value more quickly. We provide the full range of services to support organisations on their data transformation journey. From advisory support and data strategy, to developing Data & AI solutions, right through to providing a range of managed services.
We are a Microsoft Solutions Partner, holding the Analytics on Microsoft Azure Specialisation and the Migrate Enterprise Applications to Microsoft Azure Specialisation, as well as Solutions Partner designations in Data & AI (Azure); Digital & App Innovation (Azure); and Infrastructure (Azure).
But it's not just about the badges. We are proud to be recognised as the winner of the 2024 Microsoft Community Response Partner of the Year award, reflecting our dedication to using technology for positive change. We are also a Databricks partner, and an IBM Gold Partner, specialising in Cognos Analytics and Planning Analytics.
With offices in York and Sheffield and a team-based throughout the UK – we champion creativity, innovation and collaboration in the workplace.
The Role
We are looking for an experienced Service Delivery Manager. The Service Delivery Manager role will primarily work across all designed accounts / clients in the Simpson Associated Managed Services Portfolio. The opportunity within this role to not only secure an exceptional standard of delivery utilising the ITL framework, but to support implementation of new processes and approaches in the Managed Services team and wider, improving our overall quality of delivery and customer experience.
standards and service levels.
Industry Standard practices and aligned to ITIL
areas for improvement.
of customer satisfaction.
Develop and maintain strong relationships with key stakeholders.
support staff and other technical personnel.
have the necessary skills and training to perform their roles effectively.
Manager and Head of Managed Services
upskilling of both teams.
timely and effective manner.
Coordinate with other internal and external teams to ensure smooth resolution of
complex issues.
Implement best practices and continuous improvement initiatives to enhance service
quality.
competitive.
across the wider Managed Service team, working with the Customer Success Manager to
identify potential improvements and support the implementation of these.
incidents, and customer satisfaction.
Maintain documentation related to service delivery processes, procedures, and policies.
Skills and Attributes Required
• 2/3 years+ experience in a Service Delivery Manager role
• Strong understanding of technical infrastructure, applications, and service delivery processes.
• Excellent Matrix team management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in using service management software and tools.
• ITIL Foundation or higher certification