Sidekick Network GmbH & Co. KG

Strategic Management Services

11-50

Germany

To support our global IT initiatives within a regulated pharmaceutical environment, we are looking for an experienced **IT ServiceNow Compliance & Validation Lead**. In this role, you will be responsible for ensuring that the ServiceNow platform is qualified, validated, and maintained in a GxP-compliant manner, while acting as the bridge between IT, Quality Assurance, and business stakeholders.

**Frame Conditions:**

*   **Location:** Remote
*   **Contract type:** Freelance (full-time assignment)
*   **Industry:** Pharmaceutical / Life Sciences
*   **Duration**: 12 months+
*   **Start**: 05.01.2026
*   **Note**: Only candidates located within the EU can be considered.

## Tasks

*   Develop and execute the compliance and validation strategy for the ServiceNow platform in a regulated environment.
*   Lead the **Computer System Validation (CSV) lifecycle** for ServiceNow modules used in GxP processes.
*   Create, maintain, and review validation documentation (Validation Plans, Risk Assessments, URS, IQ/OQ/PQ, Traceability Matrices).
*   Define and enforce GxP controls, audit trails, and data integrity principles (ALCOA+).
*   Support system reviews, revalidation activities, and change control processes.
*   Act as IT lead during audits and regulatory inspections.
*   Collaborate closely with **QA, IT Security, Business Process Owners, and ServiceNow developers**.
*   Provide training and ensure SOPs and Work Instructions are up to date.

## Requirements

*   **5+ years** of IT compliance/validation experience in the pharmaceutical or life sciences industry.
*   **3+ years** working with **ServiceNow** in a regulated (GxP) environment.
*   Strong knowledge of **GxP** compliance frameworks and guidelines (e.g. 21 CFR Part 11, EU Annex 11, GAMP 5, and ALCOA+).
*   Proven expertise in **Computer System Validation (CSV)** and SDLC processes.
*   Familiarity with **ITIL processes** (Change, Incident, Problem Management).
*   Excellent documentation, communication, and stakeholder management skills.
*   Experience with validated SaaS platforms and vendor qualification processes is a plus.
*   **Fluency in English** required.

**Preferred Certifications (nice-to-have):**

*   ServiceNow Certified System Administrator / Implementation Specialist
*   GAMP 5 or CSV-related certifications
*   ITIL Foundation Certification
*   Project Management Certification (PMP, PRINCE2)

Freelance

Manager

To support our global IT initiatives within a regulated pharmaceutical environment, we are looking for an experienced IT ServiceNow Compliance &amp; Validation Lead. In this role, you will be responsible for ensuring that the ServiceNow platform is qualified, validated, and maintained in a GxP-compliant manner, while acting as the bridge between IT, Quality Assurance, and business stakeholders.
Frame Conditions:
<ul>
<li>Location: Remote</li>
<li>Contract type: Freelance (full-time assignment)</li>
<li>Industry: Pharmaceutical / Life Sciences</li>
<li>Duration: 12 months+</li>
<li>Start: 05.01.2026</li>
<li>Note: Only candidates located within the EU can be considered.</li>
</ul>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Develop and execute the compliance and validation strategy for the ServiceNow platform in a regulated environment.</li>
<li>Lead the Computer System Validation (CSV) lifecycle for ServiceNow modules used in GxP processes.</li>
<li>Create, maintain, and review validation documentation (Validation Plans, Risk Assessments, URS, IQ/OQ/PQ, Traceability Matrices).</li>
<li>Define and enforce GxP controls, audit trails, and data integrity principles (ALCOA+).</li>
<li>Support system reviews, revalidation activities, and change control processes.</li>
<li>Act as IT lead during audits and regulatory inspections.</li>
<li>Collaborate closely with QA, IT Security, Business Process Owners, and ServiceNow developers.</li>
<li>Provide training and ensure SOPs and Work Instructions are up to date.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>5+ years of IT compliance/validation experience in the pharmaceutical or life sciences industry.</li>
<li>3+ years working with ServiceNow in a regulated (GxP) environment.</li>
<li>Strong knowledge of GxP compliance frameworks and guidelines (e.g. 21 CFR Part 11, EU Annex 11, GAMP 5, and ALCOA+).</li>
<li>Proven expertise in Computer System Validation (CSV) and SDLC processes.</li>
<li>Familiarity with ITIL processes (Change, Incident, Problem Management).</li>
<li>Excellent documentation, communication, and stakeholder management skills.</li>
<li>Experience with validated SaaS platforms and vendor qualification processes is a plus.</li>
<li>Fluency in English required.</li>
</ul>
Preferred Certifications (nice-to-have):
<ul>
<li>ServiceNow Certified System Administrator / Implementation Specialist</li>
<li>GAMP 5 or CSV-related certifications</li>
<li>ITIL Foundation Certification</li>
<li>Project Management Certification (PMP, PRINCE2)</li>
</ul>

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