ShippyPro

Technology, Information and Internet

51-200

Talent Acquisition Coordinator

Italy

**About us**

We are a **SaaS company** born in Florence, Italy in 2016 with the mission of simplifying the way people ship, track and and return their e-commerce orders by creating a technological layer capable of handling the complexity of Shipping & Logistics.

We are an international scale-up where people from different countries, cultures and languages work together everyday to deliver innovation.

This is reflected in every product we build but also in the attention and care for the people that are working in our company.

We are currently scaling our business leveraging our technology, our team and our international culture. We are 60+ people in Europe and we have recently raised a Series A funding from US investors, fueling our objectives. It is now time to grow even more and increase our talented tech team with engineers that want to contribute to the development of our products.

**Who are we looking for**

We are looking for a **Senior UX Designer** to shape the great UX Design culture and design the ShippyPro products with more and more **focus on users’ needs**. In this role, you should be an analytical and creative designer who is able to put the **user in the middle** of the stage and **solve complex problems** with your solutions. A strong portfolio of successful UX projects - or case studies - is essential.

**Location:** we are based in Florence, Italy. This role can be performed **fully remotely** **within Europe** for the right candidate!

## Tasks

*   Analyze and optimize ShippyPro products;
*   Find creative ways to solve complex UX problems;
*   **Design usability testing** and gather feedback;
*   Listen to clients’ voices about their requirements and find out what needs researching or usability testing;
*   Understand **qualitative & quantitative research methods** such as _User Interviews_, _Surveys_, _Card Sorting_, _Empathy Maps_, etc.;
*   **Create Personas** and **User Journey Maps**;
*   Design wireframes and prototypes around customer needs;
*   **Test** and **gather data** from prototypes;
*   Keep abreast of competitor products and industry trends;
*   **Define and validate KPIs** and **UX metrics**, keep track of how solutions found are performing;
*   Optimize existing applications and evaluating their UX effectiveness.

## Requirements

*   Passionate **problem solver**;
*   Excellence **qualitative** and **quantitative** research methods;
*   Proven experience as a UX Designer, **UX researcher** or similar role;
*   Background as User Researcher is a plus;
*   Experience with **_Design Thinking_** and **_User-Centered Design_** frameworks;
*   Strong portfolio of design projects;
*   Work experiences with **SaaS solutions** and **startups** environment;
*   Familiarity with interaction design and information architecture;
*   Proficient in design software (e.g. Balsamiq);
*   Proficient knowledge with softwares like Google Analytics, Heap, Hotjar and user-testing tools;
*   Knowledge of HTML/CSS; JavaScript is a plus;
*   Analytical mind and great communication skills;
*   **Analytical mind** and great communication skills.

**How to apply:**

All applicants **must submit their CV AND PORTFOLIO** or easily accessible links to view some work samples, preferably including some videos you made yourself!

**Please kindly note that unfortunately applications without work samples will not be considered.**

## Benefits

**What we can offer:**

*   **Remote working options.** You can either work fully remote, in our state-of-the-art (literally!) office in Florence (right in the city center), or an hybrid solution.
*   **Supplementary health care** to cover medical, dental, and vision needs.
*   **Pick your laptop**, we offer a selection to best suite your needs.
*   **No clocking in/out.** We don’t believe in micromanaging and our working relationships are based on mutual trust, that’s why we don’t require our team to clock in and out of work.
*   **Our tech stack is constantly evolving** (thanks to people like you!). It is currently hosted in the cloud of AWS, written in PHP and React (Typescript, Redux, Tailwind, …)
*   **Growth and learning opportunities.** We believe that in order to grow as a company, our team also needs to continue learning and developing.
*   **Meal pearks:** Whether you are working from home, from the office or from wherever you want, you can enjoy your meal voucher everyday. Getting hungry?
*   **Free coffee policy.** We are an international team, but our HQ is in Italy, hence we do take coffee breaks very seriously. Hot drinks are on us, and occasionally, Aperitivo too!
*   **No dress code.** That’s right, no formal attire is required.

We are a people centric organization with one mission: “Make People Work Better”. 

Are you determined to beat off the challenges this role brings? Send your application to join us.

Bachelor degree completed

Employee

Professional / Experienced

About us
We are a SaaS company born in Florence, Italy in 2016 with the mission of simplifying the way people ship, track and and return their e-commerce orders by creating a technological layer capable of handling the complexity of Shipping &amp; Logistics.
We are an international scale-up where people from different countries, cultures and languages work together everyday to deliver innovation.
This is reflected in every product we build but also in the attention and care for the people that are working in our company.
We are currently scaling our business leveraging our technology, our team and our international culture. We are 60+ people in Europe and we have recently raised a Series A funding from US investors, fueling our objectives. It is now time to grow even more and increase our talented tech team with engineers that want to contribute to the development of our products.
Who are we looking for
We are looking for a Senior UX Designer to shape the great UX Design culture and design the ShippyPro products with more and more focus on users’ needs. In this role, you should be an analytical and creative designer who is able to put the user in the middle of the stage and solve complex problems with your solutions. A strong portfolio of successful UX projects - or case studies - is essential.
Location: we are based in Florence, Italy. This role can be performed fully remotely within Europe for the right candidate!
<h2 id="tasks">Tasks</h2>
<ul>
<li>Analyze and optimize ShippyPro products;</li>
<li>Find creative ways to solve complex UX problems;</li>
<li>Design usability testing and gather feedback;</li>
<li>Listen to clients’ voices about their requirements and find out what needs researching or usability testing;</li>
<li>Understand qualitative &amp; quantitative research methods such as User Interviews, Surveys, Card Sorting, Empathy Maps, etc.;</li>
<li>Create Personas and User Journey Maps;</li>
<li>Design wireframes and prototypes around customer needs;</li>
<li>Test and gather data from prototypes;</li>
<li>Keep abreast of competitor products and industry trends;</li>
<li>Define and validate KPIs and UX metrics, keep track of how solutions found are performing;</li>
<li>Optimize existing applications and evaluating their UX effectiveness.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Passionate problem solver;</li>
<li>Excellence qualitative and quantitative research methods;</li>
<li>Proven experience as a UX Designer, UX researcher or similar role;</li>
<li>Background as User Researcher is a plus;</li>
<li>Experience with Design Thinking and User-Centered Design frameworks;</li>
<li>Strong portfolio of design projects;</li>
<li>Work experiences with SaaS solutions and startups environment;</li>
<li>Familiarity with interaction design and information architecture;</li>
<li>Proficient in design software (e.g. Balsamiq);</li>
<li>Proficient knowledge with softwares like Google Analytics, Heap, Hotjar and user-testing tools;</li>
<li>Knowledge of HTML/CSS; JavaScript is a plus;</li>
<li>Analytical mind and great communication skills;</li>
<li>Analytical mind and great communication skills.</li>
</ul>
How to apply:
All applicants must submit their CV AND PORTFOLIO or easily accessible links to view some work samples, preferably including some videos you made yourself!
Please kindly note that unfortunately applications without work samples will not be considered.
<h2 id="benefits">Benefits</h2>
What we can offer:
<ul>
<li>Remote working options. You can either work fully remote, in our state-of-the-art (literally!) office in Florence (right in the city center), or an hybrid solution.</li>
<li>Supplementary health care to cover medical, dental, and vision needs.</li>
<li>Pick your laptop, we offer a selection to best suite your needs.</li>
<li>No clocking in/out. We don’t believe in micromanaging and our working relationships are based on mutual trust, that’s why we don’t require our team to clock in and out of work.</li>
<li>Our tech stack is constantly evolving (thanks to people like you!). It is currently hosted in the cloud of AWS, written in PHP and React (Typescript, Redux, Tailwind, …)</li>
<li>Growth and learning opportunities. We believe that in order to grow as a company, our team also needs to continue learning and developing.</li>
<li>Meal pearks: Whether you are working from home, from the office or from wherever you want, you can enjoy your meal voucher everyday. Getting hungry?</li>
<li>Free coffee policy. We are an international team, but our HQ is in Italy, hence we do take coffee breaks very seriously. Hot drinks are on us, and occasionally, Aperitivo too!</li>
<li>No dress code. That’s right, no formal attire is required.</li>
</ul>
We are a people centric organization with one mission: “Make People Work Better”. 
Are you determined to beat off the challenges this role brings? Send your application to join us.

Senior User Experience Designer (UX)

5 to 7 years

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