ShippyPro

Technology, Information and Internet

51-200

Talent Acquisition Specialist

Italy

**ABOUT US**

We are a **SaaS company** born in Florence, Italy in 2016 with the mission of simplifying the way people ship, track and and return their e-commerce orders by creating a technological layer capable of handling the complexity of Shipping & Logistics.

We are an international scale-up where people from different countries, cultures and languages work together everyday to deliver innovation.

This is reflected in every product we build but also in the attention and care for the people that are working in our company.

We are currently scaling our business leveraging our technology, our team and our international culture. We are 60+ people in Europe and we have recently raised a Series A funding from US investors, fueling our objectives. It is now time to grow even more and increase our talented tech team with engineers that want to contribute to the development of our products.

**WHO WE ARE LOOKING FOR?**

We are looking for a motivated and enthusiastic **Customer Support Specialist** to join our Customer Support team in Florence. You will work alongside the team responsible for our customer care and learn how to help and support our customers by **answering questions via chat, giving advice, solving problems** using technical know-how. You’ll learn how to use our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities.

To be successful as a Customer Support Specialist at ShippyPro, you should be **willing to learn more about the SaaS world and have a general interest in e-commerce logistics**. You should be an inquisitive person, which is able to spot opportunities that have been overlooked by others. Outstanding Interns are **problem solvers** who understand the value of building long-lasting professional relationships with clients.

**Location:** our offices are in **Florence**, Italy. However this job can be performed fully remotely for the right candidate!

## Tasks

*   Working closely with the Manager or assigned staff member, and completing all allocated tasks
*   Working with italian and international customers around the world through our support ticket queue in **Crisp** (and **Zendesk**) ensuring problems are solved with the best solution
*   Help identify areas of improvement, or spot trends based on customer feedback

## Requirements

*   **Previous work experience in tech environment**
*   **Full working proficiency in English (C1-C2) and Italian is a must** **(knowledge of a third language such as French, Spanish or German will be considered a plus)**
*   **International experience and e-commerce/logistics/SaaS industries deep** **knowledge**
*   Passionate about new technologies, **e-commerce and fast-learner**
*   Have **good communication skills both verbal and written** so you can explain technical problems succinctly, and then clearly articulate solutions to customers.
*   Be **tech savvy** and constantly stay up to date by learning the ins and outs of our platform, and any partner apps, quickly
*   Knowledge or **genuine interest towards the the ecommerce world**

## Benefits

*   **Remote working options.** We are happy to welcome every new member into our state-of-the-art (literally!) office in Florence, however we are also a modern and agile company, and are open to full or partial remote working where possible
*   **No clocking in/out.** We don’t believe in micromanaging and our working relationships are based on mutual trust, that’s why we don’t require our team to clock in and out of work. Of course, this trust relationship works both ways!
*   **Work alongside an ambitious and supportive team.** We are growing fast and no two days look the same at ShippyPro, but one thing never changes: your colleagues are always there to support you and to bounce off ideas!
*   **Growth and learning opportunities.** We believe that in order to grow as a company, our team also needs to continue learning and developing. Did you know that we have a growing Library in our office and you can borrow as many books as you like?
*   **Free coffee policy.** We are an international team, but our HQ is in Italy, hence we do take coffee breaks very seriously. Hot drinks are on us, and occasionally, Aperitivo too!
*   **No dress code.** That’s right, no formal attire is required when working in our HQ.

_Are you determined to overcome the challenges this role brings even if you don’t have previous experience in the field? Send your application to join us!_

Bachelor degree completed

Employee

Entry level

ABOUT US
We are a SaaS company born in Florence, Italy in 2016 with the mission of simplifying the way people ship, track and and return their e-commerce orders by creating a technological layer capable of handling the complexity of Shipping &amp; Logistics.
We are an international scale-up where people from different countries, cultures and languages work together everyday to deliver innovation.
This is reflected in every product we build but also in the attention and care for the people that are working in our company.
We are currently scaling our business leveraging our technology, our team and our international culture. We are 60+ people in Europe and we have recently raised a Series A funding from US investors, fueling our objectives. It is now time to grow even more and increase our talented tech team with engineers that want to contribute to the development of our products.
WHO WE ARE LOOKING FOR?
We are looking for a motivated and enthusiastic Customer Support Specialist to join our Customer Support team in Florence. You will work alongside the team responsible for our customer care and learn how to help and support our customers by answering questions via chat, giving advice, solving problems using technical know-how. You’ll learn how to use our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities.
To be successful as a Customer Support Specialist at ShippyPro, you should be willing to learn more about the SaaS world and have a general interest in e-commerce logistics. You should be an inquisitive person, which is able to spot opportunities that have been overlooked by others. Outstanding Interns are problem solvers who understand the value of building long-lasting professional relationships with clients.
Location: our offices are in Florence, Italy. However this job can be performed fully remotely for the right candidate!
<h2 id="tasks">Tasks</h2>
<ul>
<li>Working closely with the Manager or assigned staff member, and completing all allocated tasks</li>
<li>Working with italian and international customers around the world through our support ticket queue in Crisp (and Zendesk) ensuring problems are solved with the best solution</li>
<li>Help identify areas of improvement, or spot trends based on customer feedback</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Previous work experience in tech environment</li>
<li>Full working proficiency in English (C1-C2) and Italian is a must (knowledge of a third language such as French, Spanish or German will be considered a plus)</li>
<li>International experience and e-commerce/logistics/SaaS industries deep knowledge</li>
<li>Passionate about new technologies, e-commerce and fast-learner</li>
<li>Have good communication skills both verbal and written so you can explain technical problems succinctly, and then clearly articulate solutions to customers.</li>
<li>Be tech savvy and constantly stay up to date by learning the ins and outs of our platform, and any partner apps, quickly</li>
<li>Knowledge or genuine interest towards the the ecommerce world</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Remote working options. We are happy to welcome every new member into our state-of-the-art (literally!) office in Florence, however we are also a modern and agile company, and are open to full or partial remote working where possible</li>
<li>No clocking in/out. We don’t believe in micromanaging and our working relationships are based on mutual trust, that’s why we don’t require our team to clock in and out of work. Of course, this trust relationship works both ways!</li>
<li>Work alongside an ambitious and supportive team. We are growing fast and no two days look the same at ShippyPro, but one thing never changes: your colleagues are always there to support you and to bounce off ideas!</li>
<li>Growth and learning opportunities. We believe that in order to grow as a company, our team also needs to continue learning and developing. Did you know that we have a growing Library in our office and you can borrow as many books as you like?</li>
<li>Free coffee policy. We are an international team, but our HQ is in Italy, hence we do take coffee breaks very seriously. Hot drinks are on us, and occasionally, Aperitivo too!</li>
<li>No dress code. That’s right, no formal attire is required when working in our HQ.</li>
</ul>
Are you determined to overcome the challenges this role brings even if you don’t have previous experience in the field? Send your application to join us!

Customer Support Specialist (Remote)

1 to 3 years

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