Project Manager / Customer Success Manager

Help us save 100 billion liters of water (and deploy projects while doing it)

What we do?

Shayp is a fast-growing AI-powered technology scale-up that helps private and public organizations drive down water consumption and generate savings by better addressing leakages and discrepancies in their buildings.

We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships.

As a Project Manager, you will be a key member of our Delivery Team to deploy strategic projects and move the needle forward in our business.

• Planning & Coordination: Create and maintain project timelines, managing installations from contract signature through successful onboarding
• Installation Oversight: Coordinate with operations team to verify installation capacity, schedule deployments, and track progress across multiple sites
• Stakeholder Communication: Serve as single point of contact for customers during project implementation
• Cross-functional Collaboration: Interface between sales, operations, and technical teams to ensure smooth project delivery
• Documentation: Maintain project documentation
• Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities
• Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for upsell potential: Identify and develop expansion opportunities within existing accounts

Preferred Qualifications

• Languages: Fluent English required + at least one of the following: Dutch (preferred), German, Spanish, or Italian
• Experience in project management and/or customer success roles
• Ability to manage multiple projects simultaneously (typically 3-5 major deployments)
• Strong organizational skills with attention to detail
• Excellent communication skills for both technical and non-technical stakeholders
• Excited by the opportunity to shape and grow your role as the company scales
• Prince 2 certification (or equivalent PMP certification, etc.)

Ideal Candidate Profile

• Balance between detail-oriented planning and relationship building
• Ability to switch between deep project focus and long term account management
• Proactive problem-solver who can work independently
• Experience in B2B SaaS, IoT, or utility sectors is a plus

What you’ll get:

• A chill and goal-oriented atmosphere in Brussels
• Possibility to work remotely part-time
• Full-time role with flexible hours
• Coaching, empowerment and hands-on experience
• The opportunity to leave make the difference as part of our growing team
• Competitive salary package and benefits

We’re passionate about our people and our culture. We do everything we can to make sure we have an inclusive environment for all and are focused on taking care of each other.

Shayp is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you think you have what it takes to thrive here, we want you!

Role Evolution

This position is designed to grow with our company. Initially focused on managing large-scale deployments, the role may evolve toward either specialized project management or account management based on business needs and your strengths. We're transparent that this role will likely shift as we scale, just as our current team members have successfully adapted to our growth.