Operations Associate - Coach Relations (f/m/x)

Job Description

About Sharpist

We are a disrupting start-up on a journey to deliver measurable business outcomes to our clients through our bespoke digitized 1:1 coaching solution.
As Europe’s leading solution for personalized people development, we believe that learning is an important right everyone should have access to, and as such, we combine the individual employee’s needs with the demand for worldwide scalability of global organizations.

We bet on unparalleled user engagement driven by 1:1 human interaction with a coach and a digital learning journey that makes personal growth transparent, measurable, and enjoyable.🚀

Role description

As part of the Coach Experience team, your role will focus on creating the best digital coaching experience possible, for clients and coaches alike. Initially you will be supporting our operational responsibilities, such as administrative support, managing payments and matching clients with our pool of international top-level coaches. Down the line you’ll have the opportunity to drive your own projects & initiatives in collaboration with other departments to enhance the Sharpist coaching experience for all of our users around the world.

We believe, you'll be successful if you are this type of person;

• Growth mindset, constantly curious to learn & develop
• Strong interest in the field of business & leadership coaching
• Efficient communicator, can convey information in a structured manner as well as giving/receiving constructive feedback
• Tech savvy and adopts a data driven mindset
• Curious to learn what measurable factors makes the “perfect match” between a coach and their client
• Excited to take ownership over smaller projects, initiatives and innovations
• Enjoys communicating with coaches via email, phone and virtual meetings on a regular basis
• Quick to find new solutions and enjoys creative problem solving
• Resilient and can easily adapt to changing circumstances in a high-paced start-up environment

Requirements

What you bring:

• Business proficiency in German and English (mandatory)
• Experience in project management tools such as Asana, Jira or Trello
• High proficiency in Google Suite or Microsoft Word, Powerpoint and Excel
• Relevant experience in digital project management
• Strong communication skills and experience in stakeholder management

• Educational background in Psychology (or other fields relevant to professional coaching)

  What would set you apart from the competition:

• Being a certified business coach
• Experience Customer Relations Management tools such as Hubspot
• Knowledge in data analysis and SQL

• Experience with accounting or payment systems

  What we offer:

• A market-competitive salary
• Flexible working hours that best suit your way of working
• Option to work from a beautiful and modern office in Berlin, Neukölln, with quiet areas and an L&D library.
• Free fruits, cookies, sweets, snacks, mates, beers, muesli
• Investments in your professional development

• And, of course, free & unlimited sessions with your certified Sharpist coach and full access to our learning platform!

  Apply now if this captures your interest! Even if you do not fulfill all of the critera mentioned above your application will still be considered.

  We are excited to get to know you!