Front Office Supervisor

Join Severin Safari Camp as our Head of Front Office, ensuring a warm welcome and smooth, efficient guest experience while keeping front office operations organised, accurate, and paperless.

Oversee front office daily operations including fast check-in/out, lobby and shop standards, guest requests and complaint resolution, staff shift planning, cash float and payment control, and timely communication. Maintain accurate records and keep all systems up to date (Google, Asana, Cloudbeds, Odoo), supporting occupancy optimisation and strict adherence to rate and pricing structure.

• Experience: 3–5 years in a Front Office role, ideally in a 4–5 star safari camp or luxury lodge.
• Education: Diploma or Degree in Hospitality Management (or equivalent).
• Systems & Skills: Strong PMS experience, reporting and inventory control; confident handling billing, reservations, and OTA updates.
• Leadership & Service: Proven ability to lead a small team, handle VIP and high-touch guests, and resolve complaints independently.
• Communication: Excellent spoken and written English; additional foreign language(s) an advantage.
• Personality: Warm, authoritative, detail-oriented, and hands-on—comfortable stepping into the Camp Manager role when needed.