Customer Success Manager & Innovation Consultant

Zurich-based or Remote within Europe

About rready

rready is an AI-native innovation- & idea management SaaS startup with a global clientele across 10+ countries. Our mission is to make innovation in organizations measurable, manageable, and visible. Through our modular B2B SaaS platform, we help unleash the entrepreneurial spirit within large organizations, automating and streamlining their innovation funnels.

Our clients, including industry leaders like Swisscom, Implenia, and BMW, benefit from our suite of solutions for idea management, intrapreneurship, and end-to-end innovation management.

We are looking for a passionate, ambitious, and self-motivated Customer Success Manager & Innovation Consultant to join our Customer team.

By joining our startup, you will deliver immense value by driving the cultural transformation and innovation for companies such as Swisscom, Roche or Implenia. Be at the forefront on how AI is changing the way corporates innovate.

From People to Ideas to Financial Impact - by leveraging Human- & Artificial Intelligence

If you have a self-starter mentality and want to learn fast while being part of a startup adventure, read on.

You’re the innovation program and product expert to the customer. Your main goal is to be their partner in crime to launch, implement, and scale innovation programs within the company and to bring the innovators and their projects (and hence the program itself) to success.

You are the sparring partner towards the program lead of the innovation-/lean management program (aka Innovation Manager/ Head of Innovation)

• Consulting your customers on how to deploy an innovation initiative best and how to bring corporate innovation to success.
• Building and maintaining strong, long-lasting relationships with customers.
• Customizing and facilitating a seamless onboarding experience by conducting interactive trainings and workshops.
• Proactively managing your customer portfolio to ensure an unique customer experience resulting in high renewal rates and growing accounts.
• Analyzing customer data and feedback to (co-)create customized solutions and identify areas for improvement.
• Taking commercial responsibility to develop your customers, lead renewal negotiations and develop expansion strategies.
• Measuring and reporting on key metrics, such as customer health, retention, and growth.

You are the voice of the customer within rready

• Collaborating with other teams to resolve customer issues and improve the overall customer experience and ensure seamless delivery of solutions.
• Acting as a voice of customer towards internal teams to drive relevant product improvements and ensure a powerful communication.
• Taking an active role in shaping our company culture and help us build an amazing place that you love to go to work to.

You should apply if you...

✅ have +3 years of full-time work experience, preferably in Innovation Consulting, Innovation Management and Innovation Coaching.

✅ have a solid understanding of corporate innovation and its role in business

✅ have a hands-on and proactive mentality

✅ strong stakeholder management skills; empathic listener and persuasive communicator

✅ have worked with innovation methods such as Design Thinking, Lean Startup or/and experience in Intra- or Entrepreneurship

✅ are ambitious, resilient, and highly motivated

✅ have a startup mindset or even already worked in a startup

✅ are fluent in English, other languages are a plus

✅ don’t just accept differences — you celebrate and embrace them. We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

You should not apply if you...

⚠️ Are looking for a typical 9-to-5 job;

⚠️ Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult, coach and support our customers;

⚠️ Still think KICKBOX is only a sport.

🔥 We believe in ownership from day one and empower each and everyone in our team to take on responsibility.

🔥 A full-time position in our office in the heart of Zürich or remotely from anywhere in the world.

🔥 Flexible working hours and hybrid work set-up.

🔥 An adventurous startup journey and a business to scale.

🔥 A unique team spirit which comes not only at our annual rready camp to live.

🔥 An excellent opportunity to learn new skills, meet interesting people daily and dive into new topics.

Hiring Process

💫 Initial CV and cover letter review.

💫 Introduction call

💫 Second call with rready

💫 Assessment center focused on your unique skills and how you shine.

💫 Reference Call

💫 Let's get started

Fast, transparent, and engaged hiring process to keep you informed every step of the way.