Technology, Information and Internet

refive GmbH

1-10

Germany

At refive, we are developing the digital future of brick-and-mortar retail. Our mission is to empower brick-and-mortar retailers to understand, engage, and connect with every customer in-store.  

We’ve built a product loved by hundreds of retailers and are rapidly scaling in the SMB and enterprise segments. We are trusted by global and local brands like Puma, Gusti Leder, Ma’Loa, Sostrene Grene, and many more. We’re a close-knit team, distributed across three continents with a base in Germany.

## Tasks

**Role Overview:**  
We are seeking a dynamic and technically adept individual to manage our key accounts and technical partnerships. This role is pivotal in ensuring our clients derive maximum value from our products while identifying opportunities for growth and collaboration. The ideal candidate will have a strong understanding of technology, enabling them to translate client needs into product solutions and vice versa. Given our current scale, this role will also encompass managing technical partnerships, focusing on integrations and joint commercial activities.

**Key Responsibilities:**

*   **Client Relationship Management:** Develop and maintain strong relationships with key accounts, ensuring client satisfaction and long-term engagement.
*   **Value Optimization:** Assist clients in maximizing the value of our products by understanding their needs and providing tailored solutions.
*   **Technical Liaison:** Act as a bridge between clients and our product team, translating client requirements into actionable product features and updates.
*   **Issue Resolution:** Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution.
*   **Technical Partnership Management:** Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth.
*   **Growth Identification:** Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships.

**Technical Responsibilities:**

*   **Solution Integration:** Assess customer technical environments and work with our tech team to find practical ways to implement our solution within their existing infrastructure.
*   **Produce Documentation and Training Materials:** Create and maintain comprehensive documentation and training materials to guide clients and partners in utilizing our products effectively.
*   **Active Customer Monitoring:** Analyze client data to identify trends, usage patterns, and potential issues, providing actionable insights to both clients and internal teams.
*   The word is Pineapple (you'll need this when applying)

## Requirements

*   **Experience:** 3-5 years in customer success, account management, or partner management roles, preferably within the retail technology or marketing tech sectors.
*   **Technical Acumen:** Solid understanding of modern commerce systems (POS, CRM, Marketing). Concepts such as web services, APIs and how they are interconnected aren't foreign. Ability to create clear documentation and training materials, and excel at explaining technical concepts to non-technical customers.
*   **Analytical Skills & Critical Thinking:** Ability to examine data carefully, identify problems, and recognize opportunities for improvement. 
*   **Communication Skills:** Effective communicator who builds trust through clear dialogue and understanding of customer needs. Must be fluent in English; German language skills are a significant advantage.
*   Experience in retail technology, marketing tech, or the retail industry is beneficial.
*   Ability to work effectively in a remote setting, managing time and tasks independently.

## Benefits

*   The chance to play a decisive role in the digital transformation of the retail industry.
*   A platform for personal and professional development to further your career ambitions.
*   An attractive compensation package including an options model that matches your performance, measured against transparent KPIs.
*   A training budget to support your continuous learning.
*   Work directly with the senior leadership.
*   Weekly team lunch & monthly transport ticket for Berlin-based employees (or comparable for remote).
*   Regular off-sites with the whole team.

Please send us your resume and a few lines about yourself and your experience in managing customer success and technical partnerships. We look forward to hearing from you.  

_Join us on our journey to make retail more sustainable, data-driven, and personalized!_

Employee

Manager

At refive, we are developing the digital future of brick-and-mortar retail. Our mission is to empower brick-and-mortar retailers to understand, engage, and connect with every customer in-store. 
We’ve built a product loved by hundreds of retailers and are rapidly scaling in the SMB and enterprise segments. We are trusted by global and local brands like Puma, Gusti Leder, Ma’Loa, Sostrene Grene, and many more. We’re a close-knit team, distributed across three continents with a base in Germany.
<h2 id="tasks">Tasks</h2>
Role Overview: We are seeking a dynamic and technically adept individual to manage our key accounts and technical partnerships. This role is pivotal in ensuring our clients derive maximum value from our products while identifying opportunities for growth and collaboration. The ideal candidate will have a strong understanding of technology, enabling them to translate client needs into product solutions and vice versa. Given our current scale, this role will also encompass managing technical partnerships, focusing on integrations and joint commercial activities.
Key Responsibilities:
<ul>
<li>Client Relationship Management: Develop and maintain strong relationships with key accounts, ensuring client satisfaction and long-term engagement.</li>
<li>Value Optimization: Assist clients in maximizing the value of our products by understanding their needs and providing tailored solutions.</li>
<li>Technical Liaison: Act as a bridge between clients and our product team, translating client requirements into actionable product features and updates.</li>
<li>Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution.</li>
<li>Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth.</li>
<li>Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships.</li>
</ul>
Technical Responsibilities:
<ul>
<li>Solution Integration: Assess customer technical environments and work with our tech team to find practical ways to implement our solution within their existing infrastructure.</li>
<li>Produce Documentation and Training Materials: Create and maintain comprehensive documentation and training materials to guide clients and partners in utilizing our products effectively.</li>
<li>Active Customer Monitoring: Analyze client data to identify trends, usage patterns, and potential issues, providing actionable insights to both clients and internal teams.</li>
<li>The word is Pineapple (you&#39;ll need this when applying)</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Experience: 3-5 years in customer success, account management, or partner management roles, preferably within the retail technology or marketing tech sectors.</li>
<li>Technical Acumen: Solid understanding of modern commerce systems (POS, CRM, Marketing). Concepts such as web services, APIs and how they are interconnected aren&#39;t foreign. Ability to create clear documentation and training materials, and excel at explaining technical concepts to non-technical customers.</li>
<li>Analytical Skills &amp; Critical Thinking: Ability to examine data carefully, identify problems, and recognize opportunities for improvement. </li>
<li>Communication Skills: Effective communicator who builds trust through clear dialogue and understanding of customer needs. Must be fluent in English; German language skills are a significant advantage.</li>
<li>Experience in retail technology, marketing tech, or the retail industry is beneficial.</li>
<li>Ability to work effectively in a remote setting, managing time and tasks independently.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>The chance to play a decisive role in the digital transformation of the retail industry.</li>
<li>A platform for personal and professional development to further your career ambitions.</li>
<li>An attractive compensation package including an options model that matches your performance, measured against transparent KPIs.</li>
<li>A training budget to support your continuous learning.</li>
<li>Work directly with the senior leadership.</li>
<li>Weekly team lunch &amp; monthly transport ticket for Berlin-based employees (or comparable for remote).</li>
<li>Regular off-sites with the whole team.</li>
</ul>
Please send us your resume and a few lines about yourself and your experience in managing customer success and technical partnerships. We look forward to hearing from you. 
Join us on our journey to make retail more sustainable, data-driven, and personalized!

Technical Account Manager Part-Time 50% (m/w/d) - Remote

Leaf Labs GmbH logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.