Human Resources Services

questW

11-50

United Kingdom

If you’re passionate about leading large-scale, technology-enabled programmes in a SaaS distribution model, managing internal and external stakeholders to align on common goals to ensure execution alignment, and joining a team that values the culture of transparency, collaboration, and trust, this role might be for you. 

Our client is one of the foremost innovators in healthcare creating new ways to measure and improve health in everyday life. Founded in 2012, they are headquartered in California with employees working from around the globe. Built upon a foundation of user privacy and control over permissioned health data, they are trusted by millions of individuals—generating data with unprecedented speed, scale, and rigour. They partner with leading healthcare companies to understand health and disease outside the clinic walls and are working to bring people individualised, proactive, and accessible healthcare—faster.  

They are currently looking for a Senior Manager in the Programme and Project Delivery Team within the Population Health Business Unit. This BU delivers a software platform product offering that extends population measurement and engagement capabilities to other B2B Customers with a custom-branded experience.

## Tasks

*   Be responsible for the successful delivery of programmes, while upholding quality standards and requirements throughout the programme lifecycle
*   Deliver results for customers through effective communication, implementation, strategy development, and complex project management (includes scope development, timelines and milestone management; resource and budget planning and management; and risk identification/mitigation)
*   Lead and participate in creative problem-solving in situations with ambiguity to promote progress towards deployments in a timely manner.
*   Serve as the central point of contact for all programme communication, internally and externally. Build high-trust relationships with programme stakeholders with the goal to maximise the value to both our customers and the business.
*   Demonstrated ability to work with and lead cross-functional teams to deliver exceptional software programs
*   Identify ways customers derive further value from proprietary technology and services.
*   Coordinate with a high level of responsiveness with partners and internal teams across US and EU time zones

## Requirements

*   7+ years of project/account management, customer success, client engagement, or consulting experience in healthcare
*   Direct experience working in SaaS deployment and / or software development
*   Expert project management skills (including risk management, project planning, timelines, budgets, etc)
*   Strong relationship management skills
*   Strong understanding of SaaS deployment processes and tools, agile SDLC methodologies and the programme manager's role in them
*   Experience interfacing with Director level and above in internal and external organisations to build strong relationships and influence decisions
*   Expertise in resolving conflicting priorities
*   A team player and natural born leader
*   Maintain a working knowledge of the UK healthcare / health tech industry, including challenges and opportunities in the sector, as well as UK workplace culture
*   This job description outlines primary duties and requirements and is not intended to identify all tasks that may be performed; individuals occupying the position may be required to perform other duties. The company may modify job duties from time to time, either in practice or in writing.

Employee

<p>If you’re passionate about leading large-scale, technology-enabled programmes in a SaaS distribution model, managing internal and external stakeholders to align on common goals to ensure execution alignment, and joining a team that values the culture of transparency, collaboration, and trust, this role might be for you. </p>
<p>Our client is one of the foremost innovators in healthcare creating new ways to measure and improve health in everyday life. Founded in 2012, they are headquartered in California with employees working from around the globe. Built upon a foundation of user privacy and control over permissioned health data, they are trusted by millions of individuals—generating data with unprecedented speed, scale, and rigour. They partner with leading healthcare companies to understand health and disease outside the clinic walls and are working to bring people individualised, proactive, and accessible healthcare—faster.  </p>
<p>They are currently looking for a Senior Manager in the Programme and Project Delivery Team within the Population Health Business Unit. This BU delivers a software platform product offering that extends population measurement and engagement capabilities to other B2B Customers with a custom-branded experience.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Be responsible for the successful delivery of programmes, while upholding quality standards and requirements throughout the programme lifecycle</li>
<li>Deliver results for customers through effective communication, implementation, strategy development, and complex project management (includes scope development, timelines and milestone management; resource and budget planning and management; and risk identification/mitigation)</li>
<li>Lead and participate in creative problem-solving in situations with ambiguity to promote progress towards deployments in a timely manner.</li>
<li>Serve as the central point of contact for all programme communication, internally and externally. Build high-trust relationships with programme stakeholders with the goal to maximise the value to both our customers and the business.</li>
<li>Demonstrated ability to work with and lead cross-functional teams to deliver exceptional software programs</li>
<li>Identify ways customers derive further value from proprietary technology and services.</li>
<li>Coordinate with a high level of responsiveness with partners and internal teams across US and EU time zones</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>7+ years of project/account management, customer success, client engagement, or consulting experience in healthcare</li>
<li>Direct experience working in SaaS deployment and / or software development</li>
<li>Expert project management skills (including risk management, project planning, timelines, budgets, etc)</li>
<li>Strong relationship management skills</li>
<li>Strong understanding of SaaS deployment processes and tools, agile SDLC methodologies and the programme manager&#39;s role in them</li>
<li>Experience interfacing with Director level and above in internal and external organisations to build strong relationships and influence decisions</li>
<li>Expertise in resolving conflicting priorities</li>
<li>A team player and natural born leader</li>
<li>Maintain a working knowledge of the UK healthcare / health tech industry, including challenges and opportunities in the sector, as well as UK workplace culture</li>
<li>This job description outlines primary duties and requirements and is not intended to identify all tasks that may be performed; individuals occupying the position may be required to perform other duties. The company may modify job duties from time to time, either in practice or in writing.</li>
</ul>


SaaS Project Manager - Population Health

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