Customer Order Management Specialist

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Customer Service is the heart of our operations. You will be responsible for the processing and management of customer orders, including Purchase Order receipts, Sales Order processing, Sales Order management, shipment scheduling and invoicing. A key role to ensure we continue to exceed our customer expectations.

What will you do?

• Receive, review, and process customer purchase orders via e‑mail, customer portals, and phone.
• Assess inventory availability, customer requirements, and production lead times to ensure accurate order planning.
• Enter Sales Orders with correct item numbers, quantities, lead times, packaging details, and pricing; provide formal order confirmation to customers.
• Communicate customer requirements to Production to ensure timely and accurate fulfillment.
• Verify pricing, delivery schedules, special instructions, and freight charges as needed.
• Serve as a primary point of contact for customers, handling inquiries and providing delivery updates.
• Proactively communicate any order changes to customers in a timely and professional manner.
• Review open order reports, providing supporting documentation to customers, manufacturing sites, or sales teams when requested.
• Process and monitor Return Authorizations, obtaining necessary approvals for changes or customer-specific accommodations.
• Reconcile customer portal stock levels with internal system data and coordinate adjustments as needed.
• Maintain and update customer data and records, ensuring accuracy and completeness.
• Work in compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
• Perform other related duties as assigned.

What are we looking for?

Education: Minimum bachelor's degree.

Experience: Minimum 3-5 years of customer service, order management experience within the manufacturing industry working daily with software tools such as ERP and MS Office. Chemical sector experience is highly valued.

IT knowledge: ERP and MS Office.

Languages: Thai high level and English professional level spoken and written is a must.

Soft skills:

• Problem solving and communication skills
• Able to multi-task and carefully proofs own work
• Must be self-directed in performance of routine work, responds to internal and external customer requests in timely manner
• Can do attitude
• A team player

What do we offer?

• Competitive pay and variable annual bonus
• Hybrid role: one day per week remote work
• QH University: Access to training programs for all levels.
• Annual volunteering leave to dedicate to the cause of your choice, our Global Giving Program.
• Wellbeing, Inclusion and other attractive employee benefit programs.

Who are we?

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the worlds steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Send us your application and FIND YOUR FUTURE!