Service Design Consultant - Local Government projects
Role: Service Design Consultant - Local Government projects
Consulting Seniority: Consultant - Manager
Day rate: £300-£450/day (outside IR35)
Project duration: Varies from 1-6 months
We’re collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. They’re seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government. And, has worked within cross-functional teams to reimagine services that improve customer experiences and operational efficiency.
We’ve a preference for you to apply directly via our website as the consultancy will eventually view your profile in our platform.
Tasks
- Run service design training, coaching and mentoring to service leads in the Council as part of a programme to build the Council's capabilities, especially in Adult, Children's and Place services
- Conduct user research to understand needs, behaviours, and pain points
- Develop personas, journey maps, and service blueprints
- Facilitate workshops and co-creation sessions with stakeholders and users
- Design service concepts and testable prototypes
- Work closely with delivery, product, and ops teams to align implementation
Requirements
- An independent consultant
- Nice to have: Experience working in local government projects
- Proven experience delivering service design in complex environments
- Strong command of user research, journey mapping, and prototyping methods
Consulting levels considered:
- Consultant; Senior Consultant; Manager
We appreciate you making an application and aim to respond to all candidates.
Many thanks,
Blackbook Community Team
