Software Development

Pluxbox BV

Netherlands

**Pluxbox offers a cloud-based open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. Pluxbox is an innovative and fast-growing IT company that operates worldwide for media companies such as NPO, VRT Audacy and RTL. Find more information about the platform at Pluxbox.com/pluxboxplatform**

**Must be legally authorised to work for any employer in the Netherlands without sponsorship.**

## Tasks

*   **Provide first-line support to users, assisting with software-related issues via phone, email, or chat.**
*   **Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata. radio and ensure effective solutions.**
*   **Assist users in software installations, configurations, and updates.**
*   **Log and track support requests, providing timely feedback and resolution through the company's ticketing system.**
*   **Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.**
*   **Help maintain and update software documentation and user guides.**
*   **Conduct software testing to reproduce issues and ensure fixes are effective.**
*   **Escalate complex technical issues to senior IT support staff when necessary.**
*   **Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.**
*   **Collaborate with other team members to ensure timely issue resolution and continuous improvement.**
*   **Assist in training users on software usage and best practices to improve efficiency.**

## Requirements

*   **Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).**
*   **A basic understanding of software applications and their functionalities.**
*   **Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.**
*   **Proficiency in English and dutch (both written and verbal);**
*   **Excellent communication skills and customer service orientation.**
*   **Ability to work independently as well as part of a collaborative team.**
*   **Detail-oriented with good organizational and time-management skills.**
*   **Willingness to learn, adapt, and grow in a fast-paced IT environment.**
*   **EU citizen or valid work permit for The Netherlands**
*   **Self-starter, creative, quality results driven and should be a team player**
*   **Strong communication skills, work ethics and dedication** 
*   **Familiarity with popular software applications, troubleshooting methodologies, and testing tools.**
*   **Basic knowledge of programming languages is a plus.**
*   **Understanding of software lifecycle and development processes (e.g., Agile, Scrum).**
*   **Previous experience in software or IT support is an advantage but not required.**
*   **Experience with remote desktop software or IT ticketing systems is a plus.**

## Benefits

**What we offer you:**

**At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.**

*   **The opportunity to create business softwares for our clients and shaping up our products.**
*   **Freedom to use the latest technologies to realise our vision**
*   **Being part of an enthusiastic, international, multidisciplinary team**
*   **An open environment to grow, learn and develop**
*   **Closely work with and for renowned international clients**

**We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before. We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.**

*   **A nice workplace at the Hilversum.**
*   **NIce stipend.**
*   **An outstanding working atmosphere.**
*   **Great coffee and unlimited soft drink.**
*   **Being part of a highly motivated team of professionals.**
*   **Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.**
*   **Hybrid work.**
*   **Virtual games on Fridays, team outings, pizza parties**

**More information Do you have questions about the vacancy? Don't hesitate! contact Ms. A Singh at number 035-7606060. If interested you can apply via arti@pluxbox.com.**

Internship

No experience required / Student

Pluxbox offers a cloud-based open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. Pluxbox is an innovative and fast-growing IT company that operates worldwide for media companies such as NPO, VRT Audacy and RTL. Find more information about the platform at Pluxbox.com/pluxboxplatform
Must be legally authorised to work for any employer in the Netherlands without sponsorship.
<h2 id="tasks">Tasks</h2>
<ul>
<li>Provide first-line support to users, assisting with software-related issues via phone, email, or chat.</li>
<li>Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata. radio and ensure effective solutions.</li>
<li>Assist users in software installations, configurations, and updates.</li>
<li>Log and track support requests, providing timely feedback and resolution through the company&#39;s ticketing system.</li>
<li>Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.</li>
<li>Help maintain and update software documentation and user guides.</li>
<li>Conduct software testing to reproduce issues and ensure fixes are effective.</li>
<li>Escalate complex technical issues to senior IT support staff when necessary.</li>
<li>Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.</li>
<li>Collaborate with other team members to ensure timely issue resolution and continuous improvement.</li>
<li>Assist in training users on software usage and best practices to improve efficiency.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).</li>
<li>A basic understanding of software applications and their functionalities.</li>
<li>Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.</li>
<li>Proficiency in English and dutch (both written and verbal);</li>
<li>Excellent communication skills and customer service orientation.</li>
<li>Ability to work independently as well as part of a collaborative team.</li>
<li>Detail-oriented with good organizational and time-management skills.</li>
<li>Willingness to learn, adapt, and grow in a fast-paced IT environment.</li>
<li>EU citizen or valid work permit for The Netherlands</li>
<li>Self-starter, creative, quality results driven and should be a team player</li>
<li>Strong communication skills, work ethics and dedication </li>
<li>Familiarity with popular software applications, troubleshooting methodologies, and testing tools.</li>
<li>Basic knowledge of programming languages is a plus.</li>
<li>Understanding of software lifecycle and development processes (e.g., Agile, Scrum).</li>
<li>Previous experience in software or IT support is an advantage but not required.</li>
<li>Experience with remote desktop software or IT ticketing systems is a plus.</li>
</ul>
<h2 id="benefits">Benefits</h2>
What we offer you:
At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.
<ul>
<li>The opportunity to create business softwares for our clients and shaping up our products.</li>
<li>Freedom to use the latest technologies to realise our vision</li>
<li>Being part of an enthusiastic, international, multidisciplinary team</li>
<li>An open environment to grow, learn and develop</li>
<li>Closely work with and for renowned international clients</li>
</ul>
We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before. We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.
<ul>
<li>A nice workplace at the Hilversum.</li>
<li>NIce stipend.</li>
<li>An outstanding working atmosphere.</li>
<li>Great coffee and unlimited soft drink.</li>
<li>Being part of a highly motivated team of professionals.</li>
<li>Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.</li>
<li>Hybrid work.</li>
<li>Virtual games on Fridays, team outings, pizza parties</li>
</ul>
More information Do you have questions about the vacancy? Don&#39;t hesitate! contact Ms. A Singh at number 035-7606060. If interested you can apply via <a target="_blank" rel="noopener nofollow" href="mailto:&#97;&#114;&#x74;&#105;&#x40;&#x70;&#x6c;&#x75;&#120;&#x62;&#x6f;&#x78;&#x2e;&#99;&#x6f;&#x6d;">&#97;&#114;&#x74;&#105;&#x40;&#x70;&#x6c;&#x75;&#120;&#x62;&#x6f;&#x78;&#x2e;&#99;&#x6f;&#x6d;</a>.

Front line IT support  Intern. 

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