PERGOLUX

Online and Mail Order Retail

201-500

Germany

**PERGOLUX is the world’s leading pergola e-commerce brand,** rapidly expanding in Australia with a young, ambitious, start-up-driven team that’s **redefining outdoor living - Scandinavian style.**

As **Operations Manager Central Europe**, you take full ownership of our e-commerce warehouse and logistics operations across the region - ensuring reliable, high-performance delivery for every customer, every time. You lead with precision and impact: managing teams, optimizing processes, and partnering closely with carriers and HQ. You’re the engine room behind our customer promise hands-on, data-driven, and obsessed with getting it right. This role requires you to be able to frequently travel to Fulda (Warehouse) and Frankfurt (Office).

## Tasks

*   **Operational Leadership:** Take full ownership of daily warehouse and logistics operations across Central European markets, ensuring smooth and reliable execution.
*   **Warehouse Management:** Lead all aspects of warehouse operations, including workforce allocation, layout design, space optimization, and implementation of health & safety protocols.
*   **Performance Monitoring:** Oversee key metrics such as outbound service level, order accuracy, warehouse worker efficiency, and Logistical cost per order. Use insights to drive actionable improvements.
*   **Team Oversight:** Manage warehouse teams and their leaders, across multiple locations in the future, ensuring high productivity, motivation, and compliance with operational standards.
*   **Carrier Relationship Management:** Serve as the primary operational contact for carrier partners. Ensure effective forecast sharing, incident resolution, and performance tracking.
*   **Process Improvement:** Drive continuous improvement initiatives, including Warehouse Management System (WMS) rollouts, lean process implementation, and logistics network optimization.
*   **P&L Responsibility:** Own and manage the full warehouse and last-mile operational P&L for the region, aligning performance with business targets and customer expectations.
*   **Cross-Functional Collaboration:** Work closely with planning, customer service, product, and HQ operations teams to align regional execution with broader company goals.

## Requirements

*   **Operational Expertise:** Proven track record in warehouse or logistics operations management, ideally across multiple sites and countries.
*   **Leadership Experience:** Strong leadership and people management skills, with the ability to inspire, develop, and guide warehouse teams to success.  
Data-Driven Mindset: Comfortable working with KPIs, reports, and dashboards to identify performance gaps and opportunities for improvement.
*   **Process Focus:** Hands-on experience with warehouse process optimization, WMS implementation, and lean logistics initiatives.
*   **Communication Skills:** Excellent communication skills in English & German. Able to build strong relationships with internal and external stakeholders.
*   **Problem Solver:** You stay calm under pressure and know how to navigate operational challenges quickly and effectively.Flexibility: Willingness to travel, especially to the Warehouse on a consistent basis.

## Benefits

*   **Massive growth and career acceleration**: PERGOLUX launched just 4 years ago with 4 people - today we’re over 250 strong across the globe. Join as an operations leader of our core markets and play a pivotal role in building our operational excellence. 
*   **Clear leadership path**: This role offers direct potential to **take over teams and shape the future of operations** in a fast-scaling market.
*   **Real ownership**: You’ll have the autonomy to **design and improve systems, processes, and culture -** we move fast, iterate daily, and value those who take initiative.
*   **Zero corporate fluff**: We’re **builders and hustlers**, not clock-watchers. If you want to fast-track your career, take on big responsibility, and thrive in a high-performance environment - this is your place.
*   **Tight-knit team energy**: Be part of an **ambitious team** that’s winning together. Regular **team events, lunches**, and direct collaboration with founders and leadership are part of the journey.
*   **Visible impact**: Your work directly affects **customer happiness, brand reputation, and market growth -** you won’t just see the impact, you’ll drive it. 
*   Central office location
*   Hybrid work model (80% on-site | 20% remote)
*   Ergonomic workstations and modern laptops
*   Access to the Corporate Benefits portal
*   Employee discounts on PERGOLUX products
*   Motivated and supportive colleagues who help each other
*   Free drinks and snacks
*   Employee referral program

Employee

Manager

PERGOLUX is the world’s leading pergola e-commerce brand, rapidly expanding in Australia with a young, ambitious, start-up-driven team that’s redefining outdoor living - Scandinavian style.
As Operations Manager Central Europe, you take full ownership of our e-commerce warehouse and logistics operations across the region - ensuring reliable, high-performance delivery for every customer, every time. You lead with precision and impact: managing teams, optimizing processes, and partnering closely with carriers and HQ. You’re the engine room behind our customer promise hands-on, data-driven, and obsessed with getting it right. This role requires you to be able to frequently travel to Fulda (Warehouse) and Frankfurt (Office).
<h2 id="tasks">Tasks</h2>
<ul>
<li>Operational Leadership: Take full ownership of daily warehouse and logistics operations across Central European markets, ensuring smooth and reliable execution.</li>
<li>Warehouse Management: Lead all aspects of warehouse operations, including workforce allocation, layout design, space optimization, and implementation of health &amp; safety protocols.</li>
<li>Performance Monitoring: Oversee key metrics such as outbound service level, order accuracy, warehouse worker efficiency, and Logistical cost per order. Use insights to drive actionable improvements.</li>
<li>Team Oversight: Manage warehouse teams and their leaders, across multiple locations in the future, ensuring high productivity, motivation, and compliance with operational standards.</li>
<li>Carrier Relationship Management: Serve as the primary operational contact for carrier partners. Ensure effective forecast sharing, incident resolution, and performance tracking.</li>
<li>Process Improvement: Drive continuous improvement initiatives, including Warehouse Management System (WMS) rollouts, lean process implementation, and logistics network optimization.</li>
<li>P&amp;L Responsibility: Own and manage the full warehouse and last-mile operational P&amp;L for the region, aligning performance with business targets and customer expectations.</li>
<li>Cross-Functional Collaboration: Work closely with planning, customer service, product, and HQ operations teams to align regional execution with broader company goals.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Operational Expertise: Proven track record in warehouse or logistics operations management, ideally across multiple sites and countries.</li>
<li>Leadership Experience: Strong leadership and people management skills, with the ability to inspire, develop, and guide warehouse teams to success. Data-Driven Mindset: Comfortable working with KPIs, reports, and dashboards to identify performance gaps and opportunities for improvement.</li>
<li>Process Focus: Hands-on experience with warehouse process optimization, WMS implementation, and lean logistics initiatives.</li>
<li>Communication Skills: Excellent communication skills in English &amp; German. Able to build strong relationships with internal and external stakeholders.</li>
<li>Problem Solver: You stay calm under pressure and know how to navigate operational challenges quickly and effectively.Flexibility: Willingness to travel, especially to the Warehouse on a consistent basis.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Massive growth and career acceleration: PERGOLUX launched just 4 years ago with 4 people - today we’re over 250 strong across the globe. Join as an operations leader of our core markets and play a pivotal role in building our operational excellence. </li>
<li>Clear leadership path: This role offers direct potential to take over teams and shape the future of operations in a fast-scaling market.</li>
<li>Real ownership: You’ll have the autonomy to design and improve systems, processes, and culture - we move fast, iterate daily, and value those who take initiative.</li>
<li>Zero corporate fluff: We’re builders and hustlers, not clock-watchers. If you want to fast-track your career, take on big responsibility, and thrive in a high-performance environment - this is your place.</li>
<li>Tight-knit team energy: Be part of an ambitious team that’s winning together. Regular team events, lunches, and direct collaboration with founders and leadership are part of the journey.</li>
<li>Visible impact: Your work directly affects customer happiness, brand reputation, and market growth - you won’t just see the impact, you’ll drive it. </li>
<li>Central office location</li>
<li>Hybrid work model (80% on-site | 20% remote)</li>
<li>Ergonomic workstations and modern laptops</li>
<li>Access to the Corporate Benefits portal</li>
<li>Employee discounts on PERGOLUX products</li>
<li>Motivated and supportive colleagues who help each other</li>
<li>Free drinks and snacks</li>
<li>Employee referral program</li>
</ul>

Operations Manager Central Europe

Creative Team Lead (Global)

Customer Service Agent DACH

Customer Success Manager Australia

E-Commerce Manager

Global Controller

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