Operations Manager Central Europe

PERGOLUX is the world’s leading pergola e-commerce brand, rapidly expanding in Australia with a young, ambitious, start-up-driven team that’s redefining outdoor living - Scandinavian style.

As Operations Manager Central Europe, you take full ownership of our e-commerce warehouse and logistics operations across the region - ensuring reliable, high-performance delivery for every customer, every time. You lead with precision and impact: managing teams, optimizing processes, and partnering closely with carriers and HQ. You’re the engine room behind our customer promise hands-on, data-driven, and obsessed with getting it right. This role requires you to be able to frequently travel to Fulda (Warehouse) and Frankfurt (Office).

• Operational Leadership: Take full ownership of daily warehouse and logistics operations across Central European markets, ensuring smooth and reliable execution.
• Warehouse Management: Lead all aspects of warehouse operations, including workforce allocation, layout design, space optimization, and implementation of health & safety protocols.
• Performance Monitoring: Oversee key metrics such as outbound service level, order accuracy, warehouse worker efficiency, and Logistical cost per order. Use insights to drive actionable improvements.
• Team Oversight: Manage warehouse teams and their leaders, across multiple locations in the future, ensuring high productivity, motivation, and compliance with operational standards.
• Carrier Relationship Management: Serve as the primary operational contact for carrier partners. Ensure effective forecast sharing, incident resolution, and performance tracking.
• Process Improvement: Drive continuous improvement initiatives, including Warehouse Management System (WMS) rollouts, lean process implementation, and logistics network optimization.
• P&L Responsibility: Own and manage the full warehouse and last-mile operational P&L for the region, aligning performance with business targets and customer expectations.
• Cross-Functional Collaboration: Work closely with planning, customer service, product, and HQ operations teams to align regional execution with broader company goals.

• Operational Expertise: Proven track record in warehouse or logistics operations management, ideally across multiple sites and countries.
• Leadership Experience: Strong leadership and people management skills, with the ability to inspire, develop, and guide warehouse teams to success.
  Data-Driven Mindset: Comfortable working with KPIs, reports, and dashboards to identify performance gaps and opportunities for improvement.
• Process Focus: Hands-on experience with warehouse process optimization, WMS implementation, and lean logistics initiatives.
• Communication Skills: Excellent communication skills in English & German. Able to build strong relationships with internal and external stakeholders.
• Problem Solver: You stay calm under pressure and know how to navigate operational challenges quickly and effectively.Flexibility: Willingness to travel, especially to the Warehouse on a consistent basis.

• Massive growth and career acceleration: PERGOLUX launched just 4 years ago with 4 people - today we’re over 250 strong across the globe. Join as an operations leader of our core markets and play a pivotal role in building our operational excellence.
• Clear leadership path: This role offers direct potential to take over teams and shape the future of operations in a fast-scaling market.
• Real ownership: You’ll have the autonomy to design and improve systems, processes, and culture - we move fast, iterate daily, and value those who take initiative.
• Zero corporate fluff: We’re builders and hustlers, not clock-watchers. If you want to fast-track your career, take on big responsibility, and thrive in a high-performance environment - this is your place.
• Tight-knit team energy: Be part of an ambitious team that’s winning together. Regular team events, lunches, and direct collaboration with founders and leadership are part of the journey.
• Visible impact: Your work directly affects customer happiness, brand reputation, and market growth - you won’t just see the impact, you’ll drive it.
• Central office location
• Hybrid work model (80% on-site | 20% remote)
• Ergonomic workstations and modern laptops
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• Motivated and supportive colleagues who help each other
• Free drinks and snacks
• Employee referral program