EoT Labs
EoT Labs

Support Engineer (m/w/d)

Remote
Contract
IT

The role and a bit about us

The role presents an opportunity to become an integral part of our tech team with plenty of room to perform as a Support Engineer.

You’ll be joining a team of hungry entrepreneurs, visionaries, engineers, and creatives, driven by the opportunity to have a real-world impact. We’re experience-oriented, performance driven, and go through life with a ‘can-do’ attitude – because that’s what it takes to positively shape our collective future.

If that resonates with you, let’s dive into the details.

What you bring to the table

  • Provide first and second-level support for blockchain.
  • Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.
  • Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.
  • Help users with transaction management and anomaly detection within blockchain transactions.
  • Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly
  • Interest in Cryptography skills.
  • Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).
  • Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.
  • Professional working knowledge of English language.

Nice to have

  • Customer handling experience.

Things you will do

  • Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.
  • Monitor for insecure conditions and design fallback systems to support the stability of the network.
  • Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.
  • Respond to security alerts and incorporate incident response management.
  • Fixing issues and communicating back to the community.
  • Working on answering simple support requests from potential customers about peaq service.
  • Liaising between the tech team and the community and ecosystem projects.
  • Setting up a local proxy to debug outgoing Web3 requests.

What we offer

  • Remote first. You’ll be joining a team working from all over the world.
  • Flexible working arrangements. Create your own journey with flexible working schedules and locations.
  • The opportunity to contribute to innovative projects in and exciting industry that has the potential to positively shape our world.
  • High growth potential. Room to grow professionally at EOT Labs, while learning new skills and working on the cutting edge of Web3 and IoT.
  • A warm and open culture at an international organization with team members coming from all four corners of the globe.
  • An environment that values freedom, autonomy, team spirit and open communication.

What guides us

  • We believe that great teams can only deliver great results consistently if they work under conditions that give them creative freedom and a manageable workload, creating full focus on what's important.
  • We find strength in diversity and authenticity.
  • We give you the freedom you need to be great at what you do.
  • We create a space where people can do what they love and live up to their potential.

We look forward to building the future with you.

Updated: 1 month ago
Job ID: 11506433
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EoT Labs

11-50 employees
Technology, Information and Internet

Building the next generation of the Internet of Things, the Economy of Things.

  1. Support Engineer (m/w/d)