Parts Europe GmbH

Wholesale Motor Vehicles and Parts

201-500

Germany

Unleash your passion for customer satisfaction and become our go-to person for all aspects related to returns and claims.

Since 2009, we have established ourselves as a trusted and supportive B2B distributor of replacement parts, gear, and accessories for the Powersports industry. Become part of our ride and help us make our customers around the world happy!

## Tasks

*   In collaboration with dealers, vendors and internal teams, you ensure a seamless after-sales experience and take care of all matters related to claims and returns.
*   You take an active role in advancing our after-sales activities by making suggestions on process improvements and how to implement them.
*   By sharing and exchanging your technical knowledge with the Tech Support team, you keep each other up-to-date about products, trends, and highlights in the market.
*   You will support our warehouse teams in all processes related to shipping and returns.
*   Together with your team, you develop new tools and After Sales activities and share those with our customer service teams, tech support and external sales representatives.

## Requirements

*   You have already gained relevant experience in a role related to after-sales or customer support.
*   With your deep knowledge of the Powersports industry, especially about motorcycle parts and products, you will assist our customers in the best way.
*   Besides being fluent in French and/or Spanish, a satisfactory level of English written and spoken helps you within our international business relations.
*   Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as an advantage.
*   Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as advantage.

## Benefits

*   A secure job in a constantly growing company
*   A multinational team with more than 330 colleagues from 50 countries and an agreeable working atmosphere within the Powersports industry
*   Company health management with organized health days, check-ups, group sports activities, contribution to fitness center membership fee, etc.
*   Onboarding and support for new employees
*   Regular employee events, excursions, guided motorcycle tours and special sales events
*   Company bike leasing and a job ticket for the regional public transport
*   Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.

**Are YOU interested?**  
Then we are looking forward to receiving your application and winning you as new member for our team?

Employee

<p>Unleash your passion for customer satisfaction and become our go-to person for all aspects related to returns and claims.</p>
<p>Since 2009, we have established ourselves as a trusted and supportive B2B distributor of replacement parts, gear, and accessories for the Powersports industry. Become part of our ride and help us make our customers around the world happy!</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>In collaboration with dealers, vendors and internal teams, you ensure a seamless after-sales experience and take care of all matters related to claims and returns.</li>
<li>You take an active role in advancing our after-sales activities by making suggestions on process improvements and how to implement them.</li>
<li>By sharing and exchanging your technical knowledge with the Tech Support team, you keep each other up-to-date about products, trends, and highlights in the market.</li>
<li>You will support our warehouse teams in all processes related to shipping and returns.</li>
<li>Together with your team, you develop new tools and After Sales activities and share those with our customer service teams, tech support and external sales representatives.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>You have already gained relevant experience in a role related to after-sales or customer support.</li>
<li>With your deep knowledge of the Powersports industry, especially about motorcycle parts and products, you will assist our customers in the best way.</li>
<li>Besides being fluent in French and/or Spanish, a satisfactory level of English written and spoken helps you within our international business relations.</li>
<li>Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as an advantage.</li>
<li>Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as advantage.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>A secure job in a constantly growing company</li>
<li>A multinational team with more than 330 colleagues from 50 countries and an agreeable working atmosphere within the Powersports industry</li>
<li>Company health management with organized health days, check-ups, group sports activities, contribution to fitness center membership fee, etc.</li>
<li>Onboarding and support for new employees</li>
<li>Regular employee events, excursions, guided motorcycle tours and special sales events</li>
<li>Company bike leasing and a job ticket for the regional public transport</li>
<li>Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.</li>
</ul>
<p><strong>Are YOU interested?</strong><br>Then we are looking forward to receiving your application and winning you as new member for our team?</p>


After Sales Specialist - French or Spanish speaking (m/f/d)

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