Customer Success Manager (f/m/d)

Paretos is the leading AI-based decision intelligence platform to make effective, data-driven decisions across entire organizations, enabling business users to evaluate complex data, predict future scenarios and take optimal actions via a no-code UI and integrations with no prior data science knowledge needed. As a "remote-open company" with team members all over Europe, we strongly believe that this ambitious path is only possible with a great and diverse team.

paretos is an inclusive company with equal opportunities for all. Our corporate culture is guided by the principles of GUNG HO - we believe in the synergy of worthwhile work, the control of achieving a common goal, and the importance of cheering each other on. We are proud to have brought together passionate, high-performing and caring people of all genders, cultures, backgrounds and views. Together, they all form the heart of the company and drive us to new heights every day. The combination of remote work and regular onsite events is the key to strengthening our team spirit and forming our culture. To keep this up, we are happy to receive your application if you already live in Germany, ideally the Rhine-Neckar-Region, or if you’re open to relocating.

We want to continue and scale our very successful "Retention Growth" strategy thus bringing the value of Decision Intelligence to more customers in the DACH region and as the next step in other markets. Join us as Customer Success Manager and be an integral part of this growth- we can't do it without you!

As an integral part of our Customer Success team for supply chain customers, you will be the face of paretos to our customers - guiding them through onboarding and beyond! Customer success at paretos means understanding the Enterprise customers' problem and build the brigde between our SaaS solution and the customers' use cases.

As a Customer Success Manager, you will:

• Onboard new customers (Enterprise/B2B) during their first weeks and help them understand how to get the most out of paretos
• Conduct workshops to understand the customer's decision- and prediction processes as well as their business domain, because we consider this to be the only way to create long-term success for us and the customers
• Understand and analyse the domain data provided by the customer to ensure we do the right things and provide meaningful results
• Explain and translate results and metrics of our predictions / recommendations to our customers that are often not familiar with AI at all
• Serve as a bridge between customers, our integration team and our product
• Build, maintain and nurture long-term customer relationships and understand their business environment
• Support our wonderful sales team with presales activities and identify upsell opportunities
• Serve as the company's internal "voice of the customer". Cooperate with product development to make sure customer needs are met
• Drive the improvement of internal processes and automation to enable further scaling of the business

• 5+ years of experience in a similar field (Customer Success Manager, Account Manager, Business Analyst, Project Manager, Data Science Consultant) with Enterprise/B2B customers
• Excellent communication, interpersonal, and customer service skills
• Good time management, strategic planning, and organizational skills
• Affinity for data science and technical topics - you are comfortable communicating about complex topics with decision-makers
• Affinity to data and databases (Snowflake)
• Experience in the domain of supply-chains is a plus
• Experience in a B2B software company is a plus / product company
• Basic knowledge of statistics and machine learning concepts is a plus
• Basic knowledge about data-engineering-processes is a plus
• Fluent in German (as the focus is DACH) and English (as we are an international company)

These little perks will be waiting for you if you become part of the paretos-family:

• We are a remote-first company – nevertheless, you’re still very welcome to work at the office and enjoy the great view over Heidelberg
• At the office, you can test your barista skills and brew some great coffee to keep you going throughout the workday or enjoy some coffee talks with your fellow paretoneers. (You might even be awarded the next “paretos office barista of the year” at our Christmas party!)
• Talking about the team: you’ll complement a highly skilled & motivated team of paretoneers ready to hit the road and have fun along the way
• We regularly enjoy professional and fun events online and IRL with the whole team
• You’ll get the office equipment you need to show off your full potential. We believe that your capabilities shouldn’t be limited by hardware components
• Boost your continuous learning journey with regular learning sessions, inputs on our Onsite Events and events organized for the AI community
• Work whenever it fits best for you with flexible working hours
• Receive a mobility budget to access various kinds of transportation whilst setting off your carbon emissions
• If you are part of the paretos dog club, feel free to bring your furry friend to the office

We are continuously expanding our benefits as we grow to ensure an environment where our team members feel comfortable and happy to work at.

This is it from our side for now. What about you? Are you ambitious to disrupt the AI and Optimization world with us? Then send us your application!

Note: We encourage you to apply for this role, even if you don’t match all the requirements 100%. As long as you inherit the eagerness to learn, we are happy to be convinced that you are the right fit for us.