POST SALES SUPPORT

About the Role

We are looking for a proactive and customer-focused Post Sales Support Executive to assist customers after product implementation and ensure a seamless user experience. The ideal candidate should have experience in customer/application support along with basic knowledge of QA testing to identify, troubleshoot, and report product issues effectively.

Key Responsibilities

• Provide post-sales support to customers via phone, email, and ticketing systems.

• Understand customer issues, troubleshoot problems, and provide timely resolutions.

• Coordinate with Product, QA, and Development teams for issue escalation and resolution.

• Perform basic functional testing and validate bug fixes before customer deployment.

• Log, track, and maintain support tickets and customer queries.

• Create and maintain support documentation, FAQs, and user guides.

• Assist in User Acceptance Testing (UAT) and regression testing activities when required.

• Ensure high customer satisfaction through prompt communication and issue resolution.

Required Skills & Qualifications

• 1–3 years of experience in Customer Support, Application Support, Technical Support, or Post Sales Support.

• Basic understanding of QA testing concepts, bug reporting, and test case execution.

• Experience with ticketing/support tools.

• Good analytical and problem-solving skills.

• Strong verbal and written communication skills.

• Ability to coordinate with cross-functional teams and manage multiple tasks.

Preferred Skills

• Exposure to software/web application testing.

• Familiarity with SQL, APIs, or basic troubleshooting techniques.

• Experience working in a SaaS or technology product environment.