Software Development

ONCARE GmbH

11-50

<p>At <strong>myoncare</strong>, we don’t just develop software – we are building an international health ecosystem that redefines care. Our platform <strong>connects patients, clinics, doctors, and partners</strong> within a single, intelligent system, creating something unprecedented: <strong>continuous, secure, and personalized care around the clock.</strong></p>
<p>As a Technical Application Support Engineer, you will be responsible for ensuring the stability, performance, and reliability of our healthcare applications. You will investigate complex technical issues, perform root cause analysis, and work closely with Engineering, Product, and Customer Success teams to deliver effective solutions. This hands-on role requires strong technical expertise, excellent troubleshooting skills, and a passion for supporting mission-critical healthcare software.</p>
<h2>Tasks</h2>
<ul>
<li>Investigate, troubleshoot, and resolve technical issues across application, configuration, integration, and database layers.</li>
<li>Perform root cause analysis using logs, SQL queries, and API tracing.</li>
<li>Configure, maintain, and optimize healthcare applications to ensure reliable system performance.</li>
<li>Support software implementations, upgrades, deployments, and system integrations.</li>
<li>Escalate complex issues with clear technical documentation, including root cause analysis and recommended solutions.</li>
<li>Provide technical support and user training, adapting communication to different technical audiences.</li>
<li>Identify recurring issues, recommend long-term improvements, and contribute to continuous product optimization.</li>
<li>Collaborate closely with Engineering, Product, and Customer Success teams to deliver high-quality technical solutions.</li>
<li>Ensure compliance with security, quality, and regulatory requirements in a healthcare environment.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, Health Informatics, or a related field.</li>
<li>At least 5 years of experience in technical application support, application management, or a similar technical role.</li>
<li>Solid experience with SQL and relational databases (e.g., MySQL or PostgreSQL).</li>
<li>Good understanding of REST APIs, system integrations, and application troubleshooting.</li>
<li>Experience analyzing application logs, debugging technical issues, and working with distributed systems.</li>
<li>Familiarity with Docker, Nginx, or similar infrastructure technologies is an advantage.</li>
<li>Experience with reporting or BI solutions (e.g., Power BI, Bold BI, or similar) is a plus.</li>
<li>Experience working in healthcare, medical device, pharmaceutical, or other regulated software environments.</li>
<li>Strong analytical and problem-solving skills with the ability to independently manage technical issues from investigation through resolution.</li>
<li>Excellent written and spoken English; German language skills are an advantage.</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Take ownership in a meaningful role within the digital healthcare sector</li>
<li>Centrally located office with diverse lunch options nearby</li>
<li>International team culture with colleagues from different backgrounds and countries</li>
<li>Unlimited coffee and tea</li>
<li>Access to various employee discounts</li>
<li>Flat hierarchies and direct communication with decision-makers</li>
</ul>
<p>Contribute to the digitalization of healthcare and take the visionary step into the future with us!</p>
<p>Become part of the <strong>ONCARE Family</strong> and apply today with your complete application documents, including your earliest possible start date and salary expectations.</p>
<p>We look forward to hearing from you!</p>
<p>Please note the data protection regulations on our website.</p>

Application Support Engineer (f/m/d)

ONCARE GmbH logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Locations

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Hiring team

{count, plural, one {# day a week on-site} other {# days a week on-site}}

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.