Technology, Information and Internet

Omtera

11-50

Omtera - KSA

Omtera is a technology consulting and solutions company helping ambitious businesses build better products, understand customer behaviour, accelerate growth and deploy world-class technology.
We work with leading global software platforms across Product Analytics, Customer Engagement, AI, Data and Work Management, supporting enterprise and high-growth companies across EMEA.
As one of Mixpanel’s leading partners in the region, we work closely with product, growth, marketing, data and executive teams to help companies turn behavioural data into better decisions and measurable business outcomes.
We are now looking for a Solutions Consultant – Product Analytics &amp; Growth to take ownership of our Mixpanel business across Saudi Arabia, UAE, Bahrain and Qatar.
This is a highly customer-facing role combining solution consulting, product analytics, pre-sales, commercial ownership and account development.
You will not simply support sales from the sidelines.
You will own opportunities, understand customer problems, design solutions, deliver demos, coordinate technical discussions, build commercial proposals and help move customers from the first conversation through implementation and long-term growth.
<h2>Tasks</h2>
You will take ownership of Mixpanel customers and opportunities across Saudi Arabia, UAE, Bahrain and Qatar.
You will work directly with existing customers, prospects, Mixpanel teams and Omtera’s internal teams to develop opportunities and deliver successful solutions.
Your responsibilities will include:
Solution Consulting &amp; Discovery
<ul>
<li>Meet directly with prospective and existing customers.</li>
<li>Understand their product, customer journeys, business model and growth objectives.</li>
<li>Identify challenges across acquisition, activation, conversion, engagement, retention and monetisation.</li>
<li>Translate business problems into practical product analytics solutions.</li>
<li>Design relevant Mixpanel use cases based on the customer’s priorities.</li>
<li>Recommend measurement frameworks, KPIs, event structures and analytics approaches.</li>
<li>Act as a trusted advisor to Product, Growth, Marketing, Data and leadership teams.</li>
</ul>
Mixpanel Demos &amp; Technical Pre-Sales
<ul>
<li>Lead Mixpanel product demonstrations for prospects and customers.</li>
<li>Build demos around real customer use cases rather than generic product walkthroughs.</li>
<li>Explain how Mixpanel can help teams answer specific product and growth questions.</li>
<li>Demonstrate funnels, retention, cohorts, user journeys, segmentation, session replay and other relevant Mixpanel capabilities.</li>
<li>Support technical discovery around SDKs, event tracking, integrations, data architecture and implementation.</li>
<li>Work with customer data and engineering teams when deeper technical discussions are required.</li>
<li>Coordinate proof-of-concepts, trials and evaluations.</li>
</ul>
Commercial Ownership
<ul>
<li>Take ownership of opportunities from discovery through commercial discussion and closing.</li>
<li>Build proposals together with Omtera’s commercial team.</li>
<li>Understand customer requirements around users, events, data volumes, products and contract structure.</li>
<li>Prepare and present commercial options.</li>
<li>Manage follow-ups and next steps with customers.</li>
<li>Work closely with Mixpanel account teams on pricing, deal structure and partner opportunities.</li>
<li>Help customers build internal business cases for adopting or expanding Mixpanel.</li>
<li>Identify expansion opportunities within existing accounts.</li>
</ul>
You should be comfortable discussing both product value and commercial value.
Customer &amp; Account Development
<ul>
<li>Build strong relationships with existing Mixpanel customers.</li>
<li>Understand how customers are using the platform and where additional value can be created.</li>
<li>Identify adoption challenges, new use cases and expansion opportunities.</li>
<li>Coordinate with Omtera’s implementation and consulting teams where deeper delivery support is required.</li>
<li>Support renewals and account growth.</li>
<li>Maintain clear ownership of customer actions, opportunities and follow-ups.</li>
</ul>
GCC Market Development
You will help Omtera grow its Mixpanel business specifically across:
Saudi Arabia United Arab Emirates Bahrain Qatar
You will:
<ul>
<li>Develop relationships with product, growth, digital, marketing and data leaders across the region.</li>
<li>Help identify and develop new enterprise and high-growth opportunities.</li>
<li>Participate in customer meetings, executive briefings and partner sessions.</li>
<li>Build relationships within the regional product and technology ecosystem.</li>
<li>Represent Omtera and Mixpanel at relevant conferences, roundtables, meetups and industry events.</li>
<li>Help organise Omtera and Mixpanel customer events in the region.</li>
<li>Follow opportunities consistently from first interaction through commercial outcome.</li>
</ul>
Some international travel across the GCC will be expected.
<h2>Requirements</h2>
We are looking for someone who is slightly beyond junior level and ready to take real ownership.
You may currently be working in product analytics, SaaS consulting, pre-sales, customer success, product management, growth or digital analytics and looking for a role with significantly more responsibility.
Ideally, you will have 2–4 years of relevant professional experience.
You should have:
<ul>
<li>Experience working directly with customers in SaaS, consulting, technology or digital products.</li>
<li>Strong understanding of product analytics and digital customer journeys.</li>
<li>Experience with Mixpanel, Amplitude, GA4, Adobe Analytics, Contentsquare, Heap or similar platforms.</li>
<li>Understanding of concepts such as:</li>
<li>Funnels and conversion</li>
<li>Activation</li>
<li>Retention</li>
<li>Cohort analysis</li>
<li>Engagement</li>
<li>Segmentation</li>
<li>User journeys</li>
<li>Churn</li>
<li>Experimentation</li>
<li>Product and growth KPIs</li>
<li>The ability to understand a business problem and turn it into a clear solution.</li>
<li>Confidence presenting software and solutions to customers.</li>
<li>Strong communication and stakeholder-management skills.</li>
<li>Commercial awareness and an interest in how technology solutions are bought and sold.</li>
<li>Excellent written and spoken English.</li>
<li>Strong organisation and follow-up discipline.</li>
<li>The ability to manage several customers and opportunities simultaneously.</li>
<li>A proactive and accountable working style.</li>
</ul>
Particularly Valuable Experience
The following would be strong advantages:
<ul>
<li>Hands-on Mixpanel experience.</li>
<li>Creating tracking plans or event taxonomies.</li>
<li>Product analytics implementation experience.</li>
<li>Basic understanding of APIs, SDKs and data integrations.</li>
<li>Basic SQL knowledge.</li>
<li>Experience working with mobile or web products.</li>
<li>Experience in SaaS, fintech, e-commerce, marketplaces, gaming, telecom or digital businesses.</li>
<li>Previous experience in Saudi Arabia or the wider GCC market.</li>
<li>Arabic language skills.</li>
<li>Experience delivering software demonstrations.</li>
<li>Experience supporting commercial proposals or SaaS sales processes.</li>
<li>Experience organising or participating in customer events.</li>
</ul>
You do not need to be a software engineer.
However, you should be comfortable having technical conversations with product, analytics and engineering teams and be curious enough to understand how things work.
<h2>Benefits</h2>
The Person We Are Looking For
More than anything, we are looking for someone who takes ownership.
When you receive an opportunity, we expect you to think:
“This is my customer. I need to understand what they are trying to achieve and figure out how we can make it happen.”
You should be comfortable moving between very different conversations during the same day:
<ul>
<li>A product manager may ask how to measure activation.</li>
<li>A data team may ask how Mixpanel events should be structured.</li>
<li>A CMO may want to understand customer retention.</li>
<li>A prospect may ask for a product demonstration.</li>
<li>A procurement team may want a commercial proposal.</li>
<li>A customer may need help building a business case.</li>
<li>We want someone who enjoys connecting all of those pieces and moving things forward.</li>
</ul>
What Success Looks Like
In this role, you will help customers:
<ul>
<li>Understand what their users are actually doing.</li>
<li>Build reliable product analytics practices.</li>
<li>Identify opportunities to improve activation, conversion and retention.</li>
<li>Make better product and growth decisions.</li>
<li>Successfully evaluate and adopt Mixpanel.</li>
<li>Expand their use of Mixpanel as their organisation grows.</li>
</ul>
At the same time, you will help Omtera:
<ul>
<li>Develop new Mixpanel opportunities.</li>
<li>Build deeper relationships with existing customers.</li>
<li>Grow Mixpanel adoption across the GCC.</li>
<li>Create strong customer references.</li>
<li>Run successful regional events and customer engagements.</li>
<li>Build a scalable Product Analytics practice across the region.</li>
</ul>
What We Offer
<ul>
<li>100% remote working environment.</li>
<li>Significant ownership from day one.</li>
<li>Direct exposure to enterprise and high-growth companies across the GCC.</li>
<li>Opportunity to work closely with Mixpanel and other leading global technology companies.</li>
<li>International customer portfolio.</li>
<li>Opportunities to travel across Saudi Arabia, UAE, Bahrain, Qatar and other markets.</li>
<li>Participation in customer events, conferences and executive meetings.</li>
<li>Exposure to Product Analytics, AI, Customer Engagement, Growth and Data projects.</li>
<li>Learning, certification and professional-development opportunities.</li>
<li>Private health insurance.</li>
<li>Birthday leave.</li>
<li>Flexible remote-working culture.</li>
<li>A fast-moving environment where good ideas can quickly become reality.</li>
</ul>
Why This Role Is Different
This is not a traditional account-management role.
It is not purely sales.
It is not purely consulting.
And it is not purely technical.
It sits at the intersection of customer problems, technology, product strategy and commercial execution.
If you enjoy understanding businesses, solving problems, presenting technology, working directly with customers and taking ownership of opportunities, this role will give you significant room to grow.
Apply with your CV and a short introduction explaining your experience with product analytics, customer-facing technology projects and why you are interested in working with customers across the GCC.

Product Analytics Consultant & Customer Success Manager

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Solutions Consultant / Product Analytics & Growth (Mixpanel)

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