Other

Oetker Digital GmbH

51-200

Talent Acquisition Manager

Germany

Share your passion for high standard IT services and become part of our team as a  
(Senior) TechOps Engineer (m/f/d)

## Tasks

*   Manage software and hardware inventory inclusive new orders management
*   Responsibility for carrying out the user account administration and internal first level support for Oetker Digital
*   Install and configure computer hardware, operating systems, applications, networks, printers and scanners
*   Monitor and maintain computer systems and networks
*   Day by day incident management involving all supported hardware (PC, laptop, Mac, smartphone) and Software (e.g. Office 365, Google Workspace)
*   Troubleshoot system and network problems, diagnosing and solving hardware or software faults
*   Repairing and replacing equipment as necessary
*   Create and maintain Runbooks used by the team
*   Set up new users' accounts and support the roll-out of new applications

## Requirements

*   A well rounded technical background with relevant experience in a similar position
*   Extensive experience in Windows, Unix/Linux, iOS, Smartphones and Tablets
*   Experience with Office 365 and Google Workspace
*   Experience with Mobile devices management, JAMF, Google mobile and Endpoint Management, Apple Business Manager
*   Familiarity with ticket- and knowledge-based systems, preferably Jira and Confluence
*   Excellent customer service skills including the ability to explain technical issues to non-technical users
*   Fluent in English (German is a plus)

As a plus:

*   Scripting skills in PowerShell, bash or other
*   Experience of working with ITIL processes

Employee

<p>Share your passion for high standard IT services and become part of our team as a<br>(Senior) TechOps Engineer (m/f/d)</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Manage software and hardware inventory inclusive new orders management</li>
<li>Responsibility for carrying out the user account administration and internal first level support for Oetker Digital</li>
<li>Install and configure computer hardware, operating systems, applications, networks, printers and scanners</li>
<li>Monitor and maintain computer systems and networks</li>
<li>Day by day incident management involving all supported hardware (PC, laptop, Mac, smartphone) and Software (e.g. Office 365, Google Workspace)</li>
<li>Troubleshoot system and network problems, diagnosing and solving hardware or software faults</li>
<li>Repairing and replacing equipment as necessary</li>
<li>Create and maintain Runbooks used by the team</li>
<li>Set up new users&#39; accounts and support the roll-out of new applications</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>A well rounded technical background with relevant experience in a similar position</li>
<li>Extensive experience in Windows, Unix/Linux, iOS, Smartphones and Tablets</li>
<li>Experience with Office 365 and Google Workspace</li>
<li>Experience with Mobile devices management, JAMF, Google mobile and Endpoint Management, Apple Business Manager</li>
<li>Familiarity with ticket- and knowledge-based systems, preferably Jira and Confluence</li>
<li>Excellent customer service skills including the ability to explain technical issues to non-technical users</li>
<li>Fluent in English (German is a plus)</li>
</ul>
<p>As a plus:</p>
<ul>
<li>Scripting skills in PowerShell, bash or other</li>
<li>Experience of working with ITIL processes</li>
</ul>


(Senior) TechOps Engineer (m/f/d)

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