IT Helpdesk Analyst
Please note: Visa Sponsorship is not available for this position!
Kickstart Your Tech Career as an IT Helpdesk Analyst!
Are you a tech enthusiast eager to dive into the world of IT support and make a real impact? We're looking for a bright, entry-level IT Helpdesk Analyst to be the friendly face of our technical support team! This is an incredible opportunity to launch your career, learn cutting-edge technologies, and solve real-world tech challenges every day.
You'll be our go-to person for keeping our team connected and productive, gaining hands-on experience across a wide range of IT systems. If you're a natural problem-solver with a passion for helping others, we want to hear from you!
About Smith:
Smith is the leading independent distributor of electronic components and ranks number seven among all global distributors. In 19 cities around the world, our legion of employees communicates in 50 different languages and dialects and buys and sells components 24 hours per day, with global sales of more than $12 billion over the last five years. We’re always moving; helping manufacturers navigate market shifts, customizing supply chain solutions, testing components using cutting-edge technology, and more.
Tasks
- Respond to and resolve user tickets and phone calls
- Diagnose and troubleshoot software, hardware, and network issues
- Provide support for Windows operating systems and Office 365 applications
- Perform basic Active Directory user management tasks
- Assist with basic network and VoIP phone system issues
- Install and configure Windows operating systems on workstations and laptops
- Install, update, and troubleshoot software applications
- Document all support interactions and solutions
- Escalate complex issues to appropriate IT teams
Requirements
- 1-2 years working experience in similar roles
- Proficiency in Windows 11 and 10 operating systems
- Experience with Office 365 suite
- Basic knowledge of Active Directory user management
- Fundamental understanding of networking concepts
- Basic knowledge of VoIP systems, particularly Cisco phones
- Experience in Windows operating system installation and configuration
- Familiarity with software installation, deployment, and troubleshooting
- Strong problem-solving and communication skills
- Customer service-oriented mindset
- Ability to work in a fast-paced environment
Preferred Qualifications:
- Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications)
- Experience with ticketing systems
- Knowledge of IT security best practices
- Familiarity with automated software deployment tools
Benefits
- Commuting allowance to facilitate your journey to work.
- 25 annual paid leave to take a moment to unwind and recharge.
- Wellness reimbursement plan to support your fitness and wellness goals
- Comprehensive pension plan
- Disability and accident insurance benefits
If you are interested in our position, we would love to hear from you!
