Agente de serviço ao cliente ( português e inglês )/ Start date: 05/10/2026

Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.

Tasks

• Provide front line support to our customers via live chats, phones & emails promptly.
• Answering queries and resolving client issues regarding our products, platforms, and promotions in accuracy.
• Address customers’ feedbacks as well as complaints professionally, responsible for meeting customers’ expectation.
• Liaising with other departments and to keep up with the progress to ensure clients’ queries are solved in timely manner.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
• Attend to ad-hoc tasks as assigned by Team Lead.

Requirements

• Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills.

• Experience in Backoffice (Chats/Emails)

• Diploma or above.
• Willing to accept rotational shift work (including weekends if required).
• Proficient in Microsoft Office and basic computer skills.
• Excellent communication and interpersonal skills.
• A logical and analytical approach to problem solving.
• Strong ethics, with ability to manage confidential information.
• Sharp time management skills and strong sense of responsibility towards duty.
Desirable:
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry woulde a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Strategic thinker with an analytical mind and strong problem-solving skills.

Benefits

1. Job security: Permanent contracts for Moroccans and foreigners.
   2. Social benefits from day one: CNSS and AMO.
   3. Evolving salary: Enjoy an attractive salary with increments every 6 months.
   4. Rewards for performance: Motivating bonuses.
   5. Constantly challenge yourself: Regular challenges.
   6. Paid training: Invest in your development with quality training.
   7. Protected health: Mutual insurance that reimburses up to 85%, even for major risks.
   8. Two operational sites: Casablanca and Tangier.
   10. Choose your pace: Full-time or part-time.
   12. Salary advances: Financial ease.
   13. Business loan: Access to commission-based loans.
   14. Festive atmosphere: Thematic events throughout the year.
   15. Exceptional discounts: Agreements with e-commerce sites.
   16. Facilitated medical care: Agreements with doctors and laboratories.
   17. Fitness and well-being: Weekly sports sessions with a professional coach.
   18. Learn new languages: Free access to a language learning platform.
   19. Contribute to the community: Opportunity to participate in social actions and volunteering.
   20. Regular treats: Distribution of chocolate, fruits, ice cream...
   21. Win big: Don't miss our annual raffle.
   22. Banking benefits: Agreements with Bank Of Africa for exceptional discounts.
   23. Professional evolution: Opportunities to advance your career.
   24. Continuous enrichment: Qualifying training throughout the year.
   25. Assured dynamism: A young and dynamic work environment.
   26. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.
   27. Convenient location: Located in the city center, accessible by public transportation.
   28. Free parking: For bicycles and motorcycles.
   29. Multilingual management: A diverse leadership team.
   30. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.
   31. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.

Working hours:

8h-18h00 & 13h-22h or 14h-23h00 (Rotative)

Net Salary+Bonuses:

o Base salary: 4000 to 5000 MAD
o Language bonus: 1500 MAD
o Performance bonus: 1500 MAD