Dutch Customer Service Agent

NewCo Communications manages multilingual customer support and business processes for international brands from our Barcelona office. As a Dutch-speaking Customer Service Agent, you will handle diverse customer enquiries via phone, email and digital channels while ensuring every interaction delivers reliable support.

You will join an international team where structured paid training, hybrid working, and daily problem-solving shape your routine.

Tasks

What you'll be doing

• Deliver outstanding customer service while creating a positive customer experience.

• Handle customer enquiries via phone, email and other communication channels.

• Assist customers with account-related questions, requests and issue resolution.

• Provide accurate information and guide customers through the appropriate processes.

• Complete administrative tasks accurately and maintain detailed customer records.

• Work closely with colleagues and other departments to ensure the best possible customer experience.

• Follow internal procedures, quality standards and data security guidelines where applicable.

Requirements

What we're looking for

• Fluent Dutch (spoken and written).

• Good command of English.

• A professional working and thinking level.

• Customer service experience is an advantage, but not essential—we provide full paid training.

• Excellent communication and interpersonal skills.

• A customer-focused mindset with strong problem-solving abilities.

• Good computer skills and confidence using multiple systems.

• Ability to multitask while maintaining a high level of accuracy.

• Flexibility to work shifts, including evenings, weekends and public holidays where required.

• A positive attitude and the ability to work both independently and as part of a team.

Benefits

What we offer

• Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract).

• Monthly performance bonus of up to €200 gross.

• Permanent contract after a 1-month probation period.

• 1.9 paid holiday days accrued per month.

• Hybrid working model.

• Paid training and ongoing coaching.

• Excellent internal career opportunities.

• A multicultural, supportive and friendly working environment.

• Fresh fruit and unlimited coffee on office days.

• Tax-free benefits (restaurant, transport and childcare options).

• Comprehensive mental health and wellbeing support.

• Free online Spanish lessons outside working hours.

• Fun team events and unforgettable company parties.

If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you.

Apply today and become part of our growing international team in Barcelona :)