Swedish Customer Service Agents - Barcelona

Calling all Customer Service Representatives!

We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a Swedish speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds with our innovative hybrid working model!

In this role, you will dive into a comprehensive training program to get ready for top-notch customer service for one of our clients in the payment industry.

You will support customers with the setup and configuration of their payment terminals or online solutions, as well as addressing and resolving any reported issues they may encounter. Both from the comfort of your home and within our vibrant office space.

The responsibilities:

• Communication: Connect with B2B customers via phone and email, providing service-oriented solutions.
• Administration: Keep things organized by handling admin tasks and following up on questions and requests.
• Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Your profile:

• Native-level proficiency in Swedish (both spoken and written) and a good command of the English language.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
• Comfortable using computer systems and various software applications.
• Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.

What we offer:

• Base salary: €1559,25 gross per month based on a 39h contract (1.9 paid holiday days/month).
• Bonus:
• €200 gross per month (based on planning adherence & quality).
• After 6 months, the bonus increases to 300 per month with new targets.
• After 12 months, the bonus goes up to €350 per month with additional targets.
• After 18 months, the base salary increases to €1,600, plus the €350 monthly bonus.
• Permanent contract after the one-month probationary period.
• Opportunities to develop your skills and grow within NewCo
• A diverse, friendly, and collaborative team culture.
• Tax free benefits (restaurant/Transport/Day Care).
• Comprehensive support for mental health and well-being app.
• Free online Spanish lessons outside of working hours for skill development.

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.