Dutch Technical Support Agent - BARCELONA

Do you have a technical background or interest? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!

What will you be doing?

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
• Assisting new customers (merchants) with technical set-up of their account
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
• Ensuring continuity of the merchant business by responding quickly and correctly
• Providing additional product information
• Maintaining a strong customer relationship
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

What are we looking for?

• Native-level proficiency in Dutch (both spoken and written) and a good command of the English language.
• 1-2 years of work experience in technical support / customer service in a technical environment
• Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
• A high school diploma or equivalent qualification is required.
• Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using computer systems and familiarity with different software applications.
• Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.

What we offer?

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
• Hybrid working model
• Opportunities for internal growth and career progression to advance your professional journey.
• Extensive training provided, arming you with the knowledge and tools to excel in your role.
• Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
• A permanent role with a competitive salary for financial stability.
• Unlimited coffee and fresh fruit on office days for an energy boost.
• Free online Spanish lessons outside of working hours for skill development.
• Comprehensive support for mental health and well-being- Ifeel app.
• Unforgettable staff parties that bring the team together, creating lasting memories.

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.