Danish speaking Customer Support Agent / Homeoffice / Freelance / Minijobber (m/w/d)

Do you have some experience in customer support and are you passionate about making costumers happy? Do you have a genuine interest in beauty and health products? Are you fluent in Danish and maybe also in German?

Then come and join our journey!

We are currently looking for a Customer Support Agent (m/f/d) for our Danish market.

Naturida is a young and dynamic e-commerce company based in Berlin. Our focus is on the development of innovative cosmetics, wellness and health brands.

The job could also be interesting for former Customer Success and Customer Happiness Managers.

As a Customer Service Agent, you will be the first point of contact for our customers through e-mail and chat delivering the best possible experience.

• Answering customer inquiries by e-mail and chat in a timely, personal, and professional manner that exceeds the customers´expectations
• Keeping our FAQs up to date.
• Translate various texts from German or English into Danish.
• Keep an eye on customer feedback and help us build our community.

How you can convince us:

Just like everyone at Naturida, we believe you are a social, open, communicative, and ambitious team player full of drive and optimism, who can also work indepently.

• You are fluent in Danish. Good level in German is a plus.
• You have experience working with customers, listening to their needs and providing the best solutions.
• You already have experience in the world of e-commerce support (Shopify and Gorgias).
• You are interested in beauty and health products.
• You have exceptional organisation skills.

Naturida offers you...

You can expect a modern and dynamic working environment from day one. We believe in flat hierarchies and agile working methods. The team is made up of young and motivated people who want to make a difference. To enable you to work from home, we provide you with a powerful MacBook and the software you need for your work.

Through flexible working from home 🛋️🪴 we offer you the opportunity to organize your everyday life more efficiently. Regular team events in beautiful locations create the right sense of togetherness.

Does this appeal to you? Then apply today and become part of our green beauty movement.

Employment possible as: Minijob (provided you are resident in Germany) or freelance work.

Hours: approx. 10 hours per week.