Staffing and Recruiting

Multilingual International Recruitment Ltd

1-10

VIP Account Manager Gaming (German Speaking)
Malta
€35,40,000 + Bonus + Relocation + future Career
My client a leading iGaming service provider dedicated to empowering operators in a fast-moving and competitive industry. With years of expertise, innovative technology, and a strong focus on exceptional player experiences, we help our partners achieve sustainable growth.
Our services span the full iGaming ecosystem, including Gaming Services, Casino and Sportsbook Marketing &amp; Operations, Creative, Data &amp; BI, Customer Support, Responsible Gaming, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal, and Compliance.
<h2>Tasks</h2>
The Role
We are seeking an experienced German-speaking VIP Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value.
This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.
Key Responsibilities
<ul>
<li>Build and nurture long-term relationships with a portfolio of VIP players</li>
<li>Monitor daily player activity to identify retention, reactivation, and growth opportunities</li>
<li>Deliver proactive, highly personalised service via phone, email, and messaging platforms</li>
<li>Analyse player data to identify trends, opportunities, and potential churn risks</li>
<li>Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience</li>
<li>Design and coordinate tailored bonuses and offers aligned with player value</li>
<li>Provide feedback and insights to support the ongoing development of the VIP strategy</li>
</ul>
<h2>Requirements</h2>
Skills/experience
<ul>
<li>Minimum 1/2 year of experience Account Managing VIP Manager or in a similar role within the iGaming industry</li>
<li>Proven experience managing VIP portfolios and consistently achieving KPIs</li>
<li>Strong understanding of player behaviour and lifecycle management</li>
<li>Excellent communication and interpersonal skills; confident, engaging, and discreet</li>
<li>Data-driven mindset with the ability to interpret performance metrics and act strategically</li>
<li>Passion for online gaming, customer service excellence, and delivering premium player experiences</li>
</ul>
<h2>Benefits</h2>
What We Offer
<ul>
<li>Competitive remuneration package</li>
<li>Private health insurance</li>
<li>Wellness benefit (after probation)</li>
<li>Optician, spectacle, and blue-light lens benefit (after probation)</li>
<li>Breakfast and lunch provided throughout the week</li>
<li>Monthly snacks allowance</li>
<li>Ongoing training and development support</li>
<li>Modern, well-equipped office environment</li>
<li>Dog-friendly workplace</li>
<li>Exciting company events and social activities</li>
<li>Monthly Beer Fridays 🍻</li>
</ul>
Exciting opportunity to join a fast expanding Gaming company

VIP Manager Geman Speaking Gaming 

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