Customer Support Swedish Speaking

Customer Support Specialist – Swedish Speaking
Hybrid | Malta
Competitive Salary + Relocation Package + Biannual Bonus + Career Development

Join a dynamic, multicultural team in sunny Malta and contribute to creating a safer and more positive online environment for users worldwide.

Our client is a fast-growing tech company providing innovative tools and services to global online marketplaces. As part of the Customer Support and Moderation team — the heart of the organisation — you’ll play a vital role in maintaining platform integrity and delivering an excellent user experience. Career progression is a genuine priority

This hybrid position is based in Malta, offering flexibility to work both from home and from a modern office environment.

Key Responsibilities

• Handle customer enquiries via email in a professional, empathetic, and solution-focused manner.
• Adhere to internal communication standards and operational procedures.

1. Assess situations carefully and make decisions aligned with company policies and moderation guidelines.

• Native-level Swedish speaker with a good command of English.
• Detail-oriented, reliable, and comfortable working independently.
• Able to adapt quickly and make sound decisions in a fast-paced environment.
• Empathetic by nature, with a strong interest in online safety.
• Interest in technology, digital platforms, or the sharing economy is an advantage.
• Previous experience in customer support, moderation, or online services is beneficial.

Salary & Benefits

• Competitive salary: €1,694 gross per month (€1,450 net).

• Relocation package:

• Flight reimbursement up to €200 (after successful completion of 6-month probation).

• 5 nights of hotel accommodation on arrival (extension possible if required).

• Biannual team performance bonus.
• Hybrid working model (home and office-based in Malta).
• Work-from-home allowance (eligibility criteria apply).
• Flexible shift patterns (latest shift ends at midnight — no overnight shifts).
• Complimentary office transport from selected locations in Malta.

Additional Perks

• Private health insurance (post-probation).
• Annual complimentary eye test and vision vouchers.
• Discounts on gyms, taxis, and selected retail outlets.
• Refer-a-friend bonus scheme.
• Additional leave days.
• Free English language classes.
• Office refreshments (fruit, coffee, tea).
• Ongoing professional development and clear internal career pathways.
• Mental health and wellbeing initiatives.
• Supportive, inclusive, and international workplace culture.

Working Hours

• Rotational shifts: 07:00–15:30 or 15:30–00:00 (with occasional variations, e.g., 11:00–19:30).
• Two days off per week.
• Training period: Monday to Friday, 07:00–15:30 (in-office).

Ready to Make a Difference?

This is a fantastic opportunity to launch or grow your career with a mission-driven tech company that values its people.

Apply now and start your journey in beautiful Malta!