Dutch/French (Flemish) Customer Service

Dutch/French (Flemish) Customer Service Gaming

St Julians Malta Hybrid

€26-28,000 + Fantastic Benefits + Relocation Allowance + Career!My client is one of the leading names in the sports betting industry and part of an internationally recognized company with over 15,000 employees. They operate in multiple licensed markets, both online and with physical shops, and have ambitious plans for further expansion.

Our multilingual Customer Support Department forms part of the core element of our growing and exciting operations. Therefore, we are looking for experienced Dutch/French (Flemish) Speaking Customer Support Agents to support our day-to-day operations.

• As a Dutch/French (Flemish)Speaking Customer Support Agent you provide customer support through chat, phone and email and you are a representative outward to our customers.
• You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
• Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
• As part of the team you document customer contacts in order to provide a full customer history.
• You resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.

• At least 1 year of work experience within the customer support industry and understanding of the Gaming Industry
• Excellent written and verbal communication skills in Dutch/French (Flemish) and English
• Ambitious and able to work well in a multicultural team
• Able to work on shift basis across weekdays and weekendsBe comfortable working in a fast-paced environment

• Fantastic Salary + Performance Bonus + Relocation package + +++ Future and Career!
• Family-run group of companies with a positive and international business environment
• Open door attitude and friendly corporate culture
• High degree of personal responsibility
• A wide variety of career opportunities within the entire group
• Competitive salary and good benefits

There will be an initial interview with HR and Customer Service Manager