We're on the hunt for an inspired Customer Success Manager to join our team, someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service.
As our Customer Success Manager, you'll be the heartbeat of our client experience post-sale, ensuring that our solutions are not just delivered, but that they significantly contribute to our clients' success. Your role will focus on overseeing the client journey from the moment of sale, guiding them through onboarding, and being their primary point of contact for ongoing support. You will be pivotal in ensuring our clients' needs and challenges are met with innovative solutions, fostering long-term partnerships.
Tasks
- Client Onboarding and Success: Lead the client post-sale journey, ensuring a smooth transition and setup for the use of our ingredients in their production processes.
- Cross-functional Coordination: Act as a pivotal link between clients, sales teams, and manufacturing partners, ensuring a seamless flow of information and a unified approach to meeting client demands.
- Educational Support: Provide clients with insights and knowledge about our products and the logistics, ensuring they have all the info and documents necessary for seamless operations.
- Client Advocacy: Be the voice of the client within our organization, ensuring their needs and feedback directly influence our service enhancements and product development.
- Relationship Management: Develop and maintain robust relationships with clients and manufacturing partners, fostering a culture of trust and mutual success.
- Knowledge Sharing and Continuous Improvement: Serve as a knowledge hub for clients, internal teams, and manufacturing partners, disseminating best practices and insights to elevate our collective performance.
- Renewal and Growth: Collaborate closely with the sales team to identify opportunities for renewals and expansion, driving further client success and business growth.
- Knowledge Management: Act as a repository of knowledge both for clients and internal teams, sharing insights and best practices to foster a culture of learning and improvement.
- Process Innovation: Continually seek and implement process improvements and innovative solutions to enhance service delivery and client satisfaction.
Requirements
- Holder of a Bachelor's degree in Business Management, Logistics, Supply Chain Management, or similar.
- Brings 3+ years of experience in customer success, with a strong foundation in logistics and supply chain management, ideally within the B2B ingredients industry.
- An exceptional communicator with a knack for building relationships and a passion for client success.
- A problem-solver with a keen analytical mind, always looking for ways to better serve our clients.
- Team-oriented, with the organizational skills to thrive in a dynamic, fast-paced environment.
Why Join Us?
Lead a key role in a company pioneering change in the B2B ingredients sector.
- Directly impact our clients' success and satisfaction.
- Be part of an innovative, collaborative, and supportive team culture.
- Competitive salary, and opportunities for career growth.
At MicroHarvest, we value diversity and as such we do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable laws. MicroHarvest respectfully encourages people from all backgrounds and under-represented groups to apply for this position.