Sales Coordination & Support Manager

As a Sales Coordination & Support Manager, you will be the central point of coordination, administration and commercial support for the Retail business in Slovakia and the Czech Republic. Acting as a trusted business partner to the Sales Manager Retail SK&CZ, you will combine hands-on customer-facing responsibility with cross-functional coordination across Finance, Customer Service, Supply Chain and Marketing — ensuring Retail customer agreements are executed accurately, customer relationships are well managed, and the sales organisation runs efficiently across both markets.

Tasks

• Customer & Stakeholder Relationship Management – Serve as the first point of contact for Retail customers (CZ/SK) on administrative and commercial matters; act as backup for the KAM/Sales Manager; build trusted relationships with procurement, logistics and finance counterparts on the customer side.
• Pricing, Conditions & Agreement Management – Own end-to-end price and discount administration for Retail (CZ/SK): process pricing and discount requests, validate credit note/price correction requests, manage the full lifecycle of Retail agreements and accrual set-up (Vistex), and maintain a customer condition matrix.
• Invoice & Documentation Administration – Manage incoming and outgoing invoices and purchase orders for Retail vendors (CZ/SK); confirm condition-related invoices; ensure timely and accurate archiving per legal retention requirements.
• Order Resolution, Complaints & Quality Management – Resolve blocked/missed orders with Customer Service, manage overdue invoices for defined key Retail accounts, and lead complaints and quality claims end-to-end.
• Sales Forecasting & Planning Support – Support the Retail sales forecasting process by consolidating KAM/Sales Manager input and historic data, aligning with Demand Planning, and flagging risks to product availability.
• Commercial Reporting & Analytics – Prepare and issue regular Retail sales, volume and net invoice reporting (Excel/Power BI); analyse key drivers and gaps; contribute to continuous improvement of reporting tools.
• SKU & Promotional Master Data Administration – Own SKU and product master data maintenance for Retail customers; manage product data in Nielsen Brandbank/atrify; manage the Retail promo calendar in coordination with Marketing.
• Internal Collaboration – Provide backup support for the Sales Manager and Foodservice Sales Coordinator as needed.

Requirements

• A University degree in Business Administration, Economics or a related field is welcome, though equivalent practical experience in a similar role is equally valued.
• Minimum 3 years' experience in sales administration, sales coordination or customer condition management, ideally within FMCG or Retail.
• Strong understanding of Retail commercial processes: pricing, discounts, agreements, accruals and promotional mechanics.
• Good working knowledge of MS Office (advanced Excel) and ERP/SAP systems.
• Advanced PowerPoint and Word; experience with condition/accrual tools (e.g. Vistex) and reporting tools (Power BI) is an advantage.
• Fluent/advanced English (written and spoken) is required, alongside Slovak and/or Czech.
• Open to learning and implementing AI tools (e.g. Copilot, Claude).
• You take ownership and accountability for your work and its outcomes.
• You put the customer first and build lasting, trust-based relationships.
• You communicate clearly and confidently, engaging stakeholders at all levels.
• Exceptional organisational skills, attention to detail, assertiveness and the ability to work independently under pressure.

Benefits

• Competitive salary package aligned with experience and market benchmarks.
• Opportunity to be a part of a global iconic brand, fun and high performing team.
• A varied and responsible job in an effective and international team with flat hierarchies.
• Local benefit (Health and Pension insurance).
• Work in an environment you actively help to shape and create.
• Benefit Plus Cafeteria program.

This role sits within the Retail Sales function and reports directly to the Sales Manager Retail Slovakia & Czech Republic. The position operates at a country level, covering both the Slovak and Czech Retail markets, and works in close daily collaboration with the National Key Account Manager and Finance teams. The broader team operates within an international matrix organisation, requiring strong cross-functional partnership across Finance, Customer Service, Supply Chain and Marketing. Occasional local travel may be required for customer or team meetings.