E-Learning Providers

Masterschool

51-200

Germany

**At Masterschool, we are on a mission to ensure everyone can build inspiring careers.**

**We are a global network of career-training schools led by industry experts and driven by the success of our students. We developed a proven process to seek, identify, and train students for tech careers, while allowing them to focus on their studies and pay no tuition until they are hired.**

## Tasks

*   You are the student’s go-to. You will be the student’s point of contact whenever they face a challenge, need a friendly motivational nudge, or require assistance with getting back on their study tracks with their peers.
*   You will provide constant support to students in the form of live chat, hosting weekly live sessions and one on one sessions.
*   You will lead the daily cohort communication, providing information about the weekly schedule, extracurricular activities and collecting weekly feedback.
*   You will monitor the students job-search progress and assist them with different individual struggles.
*   You will document and report on the students’ progress and successes.
*   You will create a lively and vibrant student community through live events and async communication.
*   You will collaborate with Partnerships Managers, Designers and Product Managers to develop, improve and support the students’ day-to-day experience.
*   You will work in collaboration with academic mentors to address learning gaps (soft/hard skills).

## Requirements

*   Building a strong relationships with people, understanding their needs and goals, identifying creative solutions, and manages action items through to completion.
*   Proven track record of delivering high customer satisfaction.
*   Acquainted with tracking systems (e.g. CRM) monitor all student-related activities, pipeline management.
*   Works to realize business value and expand student relationships through deep knowledge of student needs, rather than a feature list.
*   High proficiency and excellent communication skills in English and German, verbal and written.
*   Possesses the ability to work independently and as part of a team.
*   High ability to quickly adapt to a dynamic environment.
*   Ability to quickly learn new concepts is necessary.
*   Self-motivated, independent, detail-oriented.

Employee

<p><strong>At Masterschool, we are on a mission to ensure everyone can build inspiring careers.</strong></p>
<p><strong>We are a global network of career-training schools led by industry experts and driven by the success of our students. We developed a proven process to seek, identify, and train students for tech careers, while allowing them to focus on their studies and pay no tuition until they are hired.</strong></p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>You are the student’s go-to. You will be the student’s point of contact whenever they face a challenge, need a friendly motivational nudge, or require assistance with getting back on their study tracks with their peers.</li>
<li>You will provide constant support to students in the form of live chat, hosting weekly live sessions and one on one sessions.</li>
<li>You will lead the daily cohort communication, providing information about the weekly schedule, extracurricular activities and collecting weekly feedback.</li>
<li>You will monitor the students job-search progress and assist them with different individual struggles.</li>
<li>You will document and report on the students’ progress and successes.</li>
<li>You will create a lively and vibrant student community through live events and async communication.</li>
<li>You will collaborate with Partnerships Managers, Designers and Product Managers to develop, improve and support the students’ day-to-day experience.</li>
<li>You will work in collaboration with academic mentors to address learning gaps (soft/hard skills).</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Building a strong relationships with people, understanding their needs and goals, identifying creative solutions, and manages action items through to completion.</li>
<li>Proven track record of delivering high customer satisfaction.</li>
<li>Acquainted with tracking systems (e.g. CRM) monitor all student-related activities, pipeline management.</li>
<li>Works to realize business value and expand student relationships through deep knowledge of student needs, rather than a feature list.</li>
<li>High proficiency and excellent communication skills in English and German, verbal and written.</li>
<li>Possesses the ability to work independently and as part of a team.</li>
<li>High ability to quickly adapt to a dynamic environment.</li>
<li>Ability to quickly learn new concepts is necessary.</li>
<li>Self-motivated, independent, detail-oriented.</li>
</ul>


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