Luna Socks

Online and Mail Order Retail

1-10

Colombia

Luna Socks is an e-commerce startup that sells custom pet socks, allowing customers to upload images of their pets to have them printed on high-quality socks. As the leading brand in our sector in Europe, we are expanding into new markets, including Latam. We are looking for a new remote customer support team member who is native in Spanish and answers questions from our Spanish and Latam customers for about 2 hours per day.

## Tasks

*   **Respond to Customer Queries:** Provide timely and professional assistance via email and social media platforms in Spanish.
*   **Resolve Issues:** Handle complaints, process refunds, manage exchanges, and escalate complex cases to the appropriate team.
*   **Order Management:** Track orders, answer questions about delivery, and ensure customer satisfaction post-purchase.
*   **Brand Advocacy:** Represent the company’s values and ensure a positive brand image in every interaction.

## Requirements

*   Must be proficient in Spanish and fluent in English.
*   Prior experience in customer service is preferred.
*   Strong communication and problem-solving skills.
*   Availability to work over the week (~2hrs per day).

Freelance

Entry level

<p>Luna Socks is an e-commerce startup that sells custom pet socks, allowing customers to upload images of their pets to have them printed on high-quality socks. As the leading brand in our sector in Europe, we are expanding into new markets, including Latam. We are looking for a new remote customer support team member who is native in Spanish and answers questions from our Spanish and Latam customers for about 2 hours per day.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li><strong>Respond to Customer Queries:</strong> Provide timely and professional assistance via email and social media platforms in Spanish.</li>
<li><strong>Resolve Issues:</strong> Handle complaints, process refunds, manage exchanges, and escalate complex cases to the appropriate team.</li>
<li><strong>Order Management:</strong> Track orders, answer questions about delivery, and ensure customer satisfaction post-purchase.</li>
<li><strong>Brand Advocacy:</strong> Represent the company’s values and ensure a positive brand image in every interaction.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Must be proficient in Spanish and fluent in English.</li>
<li>Prior experience in customer service is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Availability to work over the week (~2hrs per day).</li>
</ul>


Customer & Social Media Support | Freelance Part-time | Spanish-speaking

Internship

Business Development Intern | Shanghai | English-speaking

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