Customer Success Operations Manager: Gainsight Administrator (f/m/d)

Customer Success Operations Manager: Gainsight Administrator (f/m/d)

Location: Amsterdam / Berlin / Bonn / Ljubljana / London / Munich / Paris

We are seeking a detail-oriented and ambitious self-starter with exceptional analytical, technical, process design, and project management skills to be part of our journey. You will take full responsibility for our Gainsight instance and collaborate cross-functionally to create a world-class experience for our CS organization; empowering them to deliver value to LeanIX customers. You will achieve this with hands-on support for our Customer Success Teams, driving cross-departmental projects, and creating automated workflows. Grow in your role as part of a diverse and experienced Customer Success Operations team at LeanIX, an SAP company.

WHAT IS WAITING FOR YOU?

• Implement impactful cross-functional projects in Gainsight by bringing in new data points and by creating and improving automations with Rule Engine and Data Designer
• Add new data sources for Gainsight through out-of-the-box integrations and export data for other teams in collaboration with the BI Team
• Drive enablement, change management, standardization, and process documentation in Customer Success
• Become the go-to person for questions, ideas, and troubleshooting for our CS Teams

• Continuously improve the CSM experience by testing and implementing new Gainsight features and modules

  WHAT ARE WE LOOKING FOR?

• Bachelor’s degree required, Master’s degree is an advantage (Business, Computer Science, Economics)
• two years’ hands-on experience with Gainsight CS and Salesforce (or other CRM)
• Expertise in connecting to data sources and bringing new data points into Gainsight (experience with Snowflake is an advantage)
• Outstanding analytical skills, experience with reporting and data analysis
• Excellent written & verbal communication skills in English

LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you,

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.