IT Support for End User Migration

IT Support for End User Migration

Location:  Yokohama-shi, Kanagawa-ken Japan and travel to other Customer’s location and that travel will be paid as per the actual

Duration: 3 months extendable

Early Joiners only

Japanese and English spoken candidates only .

This is 100% onsite role from day one so candidate must be willing to be onsite and travelled is involved to other locations so candidate must be open for it

•              Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows

•              Perform basic desktop support activities to assist users during laptop/desktop migration

•              Assist end users with device login, credential validation, and first access post migration

•              Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers

•              Perform basic physical troubleshooting including power, cabling, and port level checks

•              Verify that migrated devices are accessible and functional for end users post migration.

•              Identify, document, and escalate migration related issues to the appropriate remote support teams.

•              Support immediate post migration hyper care and ensure unresolved issues are addressed

•              Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.

•              Experience in mapping the shared drives and troubleshooting outlook issues

•              L1 troubleshooting of user profile issues