Infor WFM Administrator

Infor WFM Administrator

Bangalore, India

Remote

Responsibilities:

1. System Configuration:

• Configure and maintain the Infor WFM system to meet the Client’sWorkforce management needs.
• Customize settings, workflows, and business rules within the Infor WFM application
• Provide Custom solutions for client’s needs using Groovy Customization.

1. User Support:

• Provide support to end-users by addressing inquiries, troubleshooting issues, and offering guidance on system usage.
• Conduct training sessions for new users and ongoing training for existing users.

1. Integration:

• Collaborate with IT teams to integrate Infor WFM with other relevant systems, such as HR and payroll systems.
• Ensure data integrity and accuracy through effective integration processes.

1. Reporting and Analytics:

• Develop and generate reports to provide insights into workforce performance, productivity, and compliance.
• Utilize Infor WFM reporting tools to create customized reports for different stakeholders.

1. Compliance:

• Ensure that the Infor WFM system is configured to comply with labour laws, regulations, and organizational policies.
• Monitor and address compliance issues as they arise.

1. Documentation:

• Maintain thorough documentation of system configurations, processes, and end user guides.
• Document and track reported issues, resolutions, and system changes.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as an Infor WFM Administrator or Technical Consultant or in a similar role.
• In-depth knowledge of Infor WFM Multi-tenant application and its modules.
• Strong understanding of workforce management processes and best practices.
• Experience with system integration and data migration.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Detail-oriented with a focus on data accuracy and system reliability.

Key Skills:

• Infor WFM configuration and administration.
• Must have PostgreSQL development experience.
• Must have Cognos BI development experience. – Need to develop custom reports on Cognos in Infor Multi-tenant Environment.
• Groovy Script or any equivalent scripting matching groovy experience is a must.
• Infor 2 years and INFOR WFM experience 5 years is required.
• System troubleshooting and issue resolution.
• Custom Solution development using Groovy Script.
• Training and user support.
• Integration with other systems.
• Report generation and analytics.
• Compliance management.
• Documentation and process mapping.
• No production support profiles.