Industrial Machinery Manufacturing

KHS Machines Nigeria Limited

51-200

Funded training, courses and certifications to grow your skills.

Career Training

A work phone, in some cases also for private use.

Company cellphone

A laptop and the software you need, provided by the employer.

Company laptop

An employer-supported pension scheme to build up retirement savings.

Company pension plan

A free parking space at or near the workplace.

Free parking

Regular one-on-one guidance from an experienced colleague.

Mentoring sessions

Employer-supported private health coverage beyond the statutory plan.

Private health insurance

Accountability

Commitment

Equity

Fairness

Growth

Honesty

Innovation

Integrity

Leadership

Mutual respect

Passion

Performance

Sustainability

Teamwork

Trust

<p>Are you a strategic communicator with a passion for building long-term customer relationships and a strong understanding of industry-specific solutions? We are seeking a dynamic Service Key Account Manager who can effectively manage customer needs, drive business growth, and oversee complex service projects. If you have a proven record in after sales, contract management, and cross-divisional collaboration, and possess technical insight to advise on service solutions, this is your opportunity to join our team and make a significant impact.</p>
<h2>Tasks</h2>
<p><strong>Technical Skills &amp; Knowledge</strong></p>
<ul>
<li>Strong understanding of customer requirements and industry-specific solutions</li>
<li>Knowledge of service concepts, maintenance packs, SLAs, conversions, and upgrade solutions</li>
<li>Familiarity with contract preparation and framework agreements</li>
<li>Basic technical knowledge to advise on technical issues and service solutions (without executing technical tasks)</li>
</ul>
<p><strong>Customer Relationship &amp; Communication</strong></p>
<ul>
<li>Excellent communication skills to act as the main interface between the customer and internal divisions</li>
<li>Ability to manage and nurture long-term customer relationships</li>
<li>Proactive approach in addressing customer needs and potential opportunities</li>
<li>Skilled in handling service-related queries and complaints effectively</li>
</ul>
<p><strong>Sales &amp; Business Development</strong></p>
<ul>
<li>Proven experience in acquiring and increasing after-sales business</li>
<li>Ability to identify sales potentials (spares, conversions, and service) and approach customers proactively</li>
<li>Proactive follow-up management for offers, orders, and overdue payments</li>
</ul>
<p><strong>Project &amp; Contract Management</strong></p>
<ul>
<li>Experience in planning and managing service-related projects such as overhauls and complex conversions</li>
<li>Ability to prepare and clarify contracts and ensure adherence to framework agreements</li>
</ul>
<p><strong>Organizational &amp; Planning Skills</strong></p>
<ul>
<li>Ability to plan and prepare regular customer visits, reports, and KAM activities</li>
<li>Capable of managing multiple projects and customer interactions simultaneously</li>
<li>Ensuring timely escalation of issues and proper follow-up</li>
</ul>
<p><strong>Interpersonal &amp; Negotiation Skills</strong></p>
<ul>
<li>Strong negotiation skills for contract discussions and resolving issues</li>
<li>Ability to build trust and maintain long-term customer partnerships</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Experience in working with cross-divisional teams such as order management, field service, and conversions</li>
<li>Willingness to participate in all phases of new machine projects related to service</li>
<li>Higher educational degree in Business Management, Business Administration, Customer Relationship Management, or any comparable education. </li>
<li>Technical background in mechanical and electrical engineering is an advantage. </li>
<li>Knowledge of products and technologies in the beverage and packaging industries.</li>
<li>Strong “Can Do” attitude with a strong will to work within a team</li>
<li>Excellent knowledge and use of MS-Office (Word, Excel and PowerPoint)</li>
<li>Professional and confident presentation skills</li>
<li>Keen eye on data analysis and customer trends</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Pension contribution</li>
<li>Recognition programs  </li>
<li>Countinous learning and career development</li>
<li>Leave allowance and paid annual leave</li>
<li>Health Insurance (HMO) for employee and dependents</li>
<li>Competitive salary and performance-based incentives </li>
<li>Exposure to international projects and teams</li>
<li>Work with a global leader in filling and packaging technology</li>
</ul>

Service Key Account Manager

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