German Customer Advisor (3.5 Months Accommodation & Flight Support)

Relocation Package - Coverage for flight and 2 months’ accommodation or 3 and a half months if available to start in November.

Comprehensive Health Insurance: Full coverage for you and your family, including dental, vision, routine check-ups, and mental health support.

Training & Development: Begin with paid training and have access to 5,000+ free courses on our platform, including opportunities in advanced technologies.

4 weeks vacation - yearly, with regular events and wellness activities.

Language courses, fitness programs, and access to a discount card.

Based in Riga, Latvia, with the option to work remotely 2 days a week after the first three months, especially for late shifts ending post-9 pm.

€1,500, with potential for 1,600 or higher for those fluent in Dutch, German, Norwegian, or Swedish. Also positions for Team leader with even better salary if have over 3 years experience working in a BPO company.

Advising Customers, respond to inquiries via phone, email, or chat, delivering solutions and ensuring customer satisfaction.

Documenting: Maintain detailed records of each case to provide a history of interactions and solutions.

Problem-Solving Resolve issues efficiently, aiming to meet performance goals. Escalate urgent cases as needed.

Work independently while staying in sync with the team through clear communication and support.

Meet quality standards and achieve targets for response times and resolution rates.

Flexibility: Be adaptable and open to additional tasks, and participate in training sessions to stay updated.

Work independently while staying in sync with the team through clear communication and support.

Meet quality standards and achieve targets for response times and resolution rates.

Flexibility: Be adaptable and open to additional tasks, and participate in training sessions to stay updated.