Staffing and Recruiting

Job Squad

11-50

Senior 

Full-time (permanent)

Greece

Do you speak Czech? Are you passionate about delivering exceptional customer support and building meaningful relationships? Do you thrive in a dynamic and multicultural environment? If so, we have the perfect opportunity for you!

## Tasks

*   Handle all incoming contacts from customers
*   Develop knowledge continuously to effectively answer customer queries
*   Act as a key focal point for accommodation partners, addressing questions about rooms, rates, availability, and extranet tooling usage
*   Use adequate tools and processes to provide accurate, valid, and complete information
*   Ensure the delivery of great client service and a positive experience for partners

## Requirements

*   Native/Fluent in Czech  & Fluent in English (at least B2 level), both oral and written with strong communication skills
*   EU Passport holder
*   High school diploma or equivalent
*   Previous customer service experience
*   Tech-savvy with full proficiency in MS Office products
*   Resident of Greece or ability to relocate under short notice
*   Solid understanding of customer service principles and practices
*   Ability to remain calm under pressure and handle difficult customer situations with tact
*   Effective problem-solving and conflict resolution skills
*   Highly organized and detail-oriented
*   Adaptability and flexibility to work in a fast-paced environment
*   Team player with the ability to collaborate effectively

\*\*Working Hours:\*\*

*   Mon-Fri 09:00-19:00 
*   Sat-Sun 10:00-18:00
*   8hr shifts, 5 days per week

## Benefits

*   14 salaries per year
*   €50 food voucher ticket per month
*   25 days Paid Time Off (PTO)
*   1 hour per day break
*   Health Insurance
*   Relocation: 300 EUR reimbursement
*   Relocation: 21-day accommodation on first arrival
*   Candidates relocating for the first time in Greece can start working in the office and request Work from Home after 3 months working in production (4 months in total, including training).

\*\*Development Incentive:\*\*

*   After 6 months, the company provides 500 USD for reimbursement, which the candidate can use for development, such as courses or seminars.

**Life in Athens:**Experience the vibrant Mediterranean lifestyle that Athens has to offer! Embrace café-life, indulge in long gorgeous walks, and immerse yourself in the energetic party scene. After work, take cool rides through the city or unwind on beautiful beaches. Athens seamlessly combines big-city life with a relaxed atmosphere. The food and coffee are good, maybe not as good as Italy.

**The Greek Experience:**Discover the warmth and hospitality of the Greek people, known for their welcoming nature. Athens hosts numerous cultural events and concerts throughout the year, ensuring there's always something exciting to experience. Stay connected and informed through the active Facebook community in the city.

High School or equivalent completed

Employee

Professional / Experienced

<p>Do you speak Czech? Are you passionate about delivering exceptional customer support and building meaningful relationships? Do you thrive in a dynamic and multicultural environment? If so, we have the perfect opportunity for you!</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Handle all incoming contacts from customers</li>
<li>Develop knowledge continuously to effectively answer customer queries</li>
<li>Act as a key focal point for accommodation partners, addressing questions about rooms, rates, availability, and extranet tooling usage</li>
<li>Use adequate tools and processes to provide accurate, valid, and complete information</li>
<li>Ensure the delivery of great client service and a positive experience for partners</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Native/Fluent in Czech  &amp; Fluent in English (at least B2 level), both oral and written with strong communication skills</li>
<li>EU Passport holder</li>
<li>High school diploma or equivalent</li>
<li>Previous customer service experience</li>
<li>Tech-savvy with full proficiency in MS Office products</li>
<li>Resident of Greece or ability to relocate under short notice</li>
<li>Solid understanding of customer service principles and practices</li>
<li>Ability to remain calm under pressure and handle difficult customer situations with tact</li>
<li>Effective problem-solving and conflict resolution skills</li>
<li>Highly organized and detail-oriented</li>
<li>Adaptability and flexibility to work in a fast-paced environment</li>
<li>Team player with the ability to collaborate effectively</li>
</ul>
<p>**Working Hours:**</p>
<ul>
<li>Mon-Fri 09:00-19:00 </li>
<li>Sat-Sun 10:00-18:00</li>
<li>8hr shifts, 5 days per week</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>14 salaries per year</li>
<li>€50 food voucher ticket per month</li>
<li>25 days Paid Time Off (PTO)</li>
<li>1 hour per day break</li>
<li>Health Insurance</li>
<li>Relocation: 300 EUR reimbursement</li>
<li>Relocation: 21-day accommodation on first arrival</li>
<li>Candidates relocating for the first time in Greece can start working in the office and request Work from Home after 3 months working in production (4 months in total, including training).</li>
</ul>
<p>**Development Incentive:**</p>
<ul>
<li>After 6 months, the company provides 500 USD for reimbursement, which the candidate can use for development, such as courses or seminars.</li>
</ul>
<p>**Life in Athens:**Experience the vibrant Mediterranean lifestyle that Athens has to offer! Embrace café-life, indulge in long gorgeous walks, and immerse yourself in the energetic party scene. After work, take cool rides through the city or unwind on beautiful beaches. Athens seamlessly combines big-city life with a relaxed atmosphere. The food and coffee are good, maybe not as good as Italy.</p>
<p>**The Greek Experience:**Discover the warmth and hospitality of the Greek people, known for their welcoming nature. Athens hosts numerous cultural events and concerts throughout the year, ensuring there&#39;s always something exciting to experience. Stay connected and informed through the active Facebook community in the city.</p>


Czech Customer Support Representative

Less than 1 year

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