Danish-speaking Customer Support Agent for Zalando in Chania, Greece

Are you a native Danish speaker and ready to start a new experience on beautiful Crete? We have a great opportunity for you with housing included at this amazing location!

Our client is looking for a Customer Support Advisor for the Zalando project in Chania. You’ll be assisting customers with everything from return inquiries to order tracking—while living and working on one of Greece’s most vibrant islands. Enjoy a full relocation package and stay in a free company-provided apartment!

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

• Handle inbound customer inquiries via phone and email regarding Zalando orders
• Assist with product questions, returns, and order tracking
• Issue return labels and follow up with refund status
• Guide users on navigating the Zalando website
• Resolve invoice and payment-related questions
• Deliver professional and empathetic customer service
• Ensure a seamless customer journey

• Native or near-native level of Danish
• Fluent in English (minimum C1 level)
• Customer service experience preferred
• Strong soft skills and active listening abilities
• Confident, empathetic, and positive communicator
• Able to work in shifts, Monday–Sunday between 09:00–21:00
• Good multitasking and time-management skills
• Comfortable with data entry and using software systems

• Full relocation package: flight, taxi from the airport, and assistance with documentation
• Free company-provided apartment
• Paid training
• In-house doctor and health insurance
• Excellent career growth opportunities
• Modern offices in Chania, Crete
• International team and supportive environment
• Company events, festivals, and employee discounts

About Crete
Blessed with 300 days of sunshine a year, Crete offers a sociable and relaxed lifestyle. The island has 636,500 inhabitants and is known for its golden beaches, crystal-clear waters, hiking trails, and cultural richness. Whether you enjoy nature, sports, or socializing, Crete provides the perfect setting for your next adventure.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.