Technical Support Engineer

IT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success.

We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.

• Provide technical support for desktops, laptops, peripherals, and mobile devices
• Troubleshoot and resolve issues related to Windows/Mac OS, hardware, and networking
• Support and maintain Active Directory, user accounts, and access management
• Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira)
• Coordinate with remote teams for issues related to cloud platforms (AWS/Azure/GCP) or data center operations
• Perform routine system checks, patching, and updates on client systems
• Support audio-visual and conference room equipment for meetings
• Document troubleshooting steps, resolutions, and create knowledge base articles
• Assist in hardware/software rollouts, upgrades, and migrations
• Provide VIP/end-user support for leadership and senior executives
• Act as the point of contact for vendors, OEMs, or third-party providers for onsite issues

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
• 3–6 years of experience in IT support or onsite technical support roles
• Strong knowledge of Windows/Linux/Mac OS environments
• Experience with Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers)
• Familiarity with ticketing systems (ServiceNow, Jira, etc.)
• Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals)
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple priorities
• Customer-oriented mindset with a focus on timely resolution

Wondering what it is like to work at a fast growing company while the team is still small?

Want to make an impact in building a product that is changing an entire industry? That’s the kind of opportunity we’re offering.

Effort: full time, working remotely in the US

Project duration: minimum 1 year