TRAVEL ASSISTANCE INSURANCE PHONE OPERATOR

WHO WE ARE

Iris Global is the Assistance company of the Santalucía Group.

JOB MISSION:
Provide the necessary assistance to our policyholders and coordinate emergency situations during their travels, ensuring the agreed-upon service and coverage.

VACANCIES

We have 9 vacancies for two shifts:

• Night shift: Monday to Friday from 22:00 to 8:00
• Afternoon shift: Monday to Friday from 13:15 to 21:00

YOUR DAY-TO-DAY

• Answering calls and collecting all necessary information from the customer/insured.
• Coordinating and managing cases with providers or internal departments for our direct policyholders and for the policyholders of our clients when necessary.
• Familiarizing yourself with cases and the Terms and Conditions of each policy.
• Organizing necessary logistics with external providers or internal company departments to offer the best solution for each emergency and ensure excellent service quality, meeting the expectations of insured clients.
• Controlling documentation, closing the file, allocating expenses, and concluding contracted services to ensure both customer and provider satisfaction, as well as accurate billing.

MINIMUM REQUIREMENTS:

• Languages: spoken and written Spanish, Advanced level (C1) / bilingual in English, knowledge of other languages is a plus.
• Minimum education: High School Diploma, desirable university education.
• At least 12 months of experience in travel assistance companies.
• Knowledge of insurance company customer service is a plus.
• Proficiency in MS Office
• Education in Tourism is valued

HY WORK WITH US? WHAT IS OUR ADDED VALUE?

• Permanent contract in a stable project, in a stable company, in a stable sector.
• Salary according to the collective agreement.
• Hybrid teleworking policy 50% (one week at home, one week in the office).
• Welcome program, welcome kit, and initial training to assist in your integration.
• Flexible compensation plan from the first month.
• Discount club for different brands and commercial products (“Contigo Empleados”).
• Exclusive discounts for employees on Santalucia's insurance offerings.
• Internal mobility policy after the first year, focused on your professional development and growth.
• We offer continuous training and a virtual campus with various training opportunities.
• Comprehensive Well-being and Health Plan.
• We are a company awarded the "Top Employers" seal for providing the best working environment and our people management policies.
• We are a company awarded the "Family-Responsible Company" seal for promoting work-life balance..

We are confident in being your future.

At the Santalucía Group, we work to ensure real and effective equal opportunities that allow us to promote professional development and workforce diversity, in line with our commitment to UN Sustainable Development Goal 5 (Gender Equality) of the 2030 Agenda