Marketing Services

Invisible Brands GmbH

11-50

Germany

**About Us**

Invisible Brands is a fast-growing, international retention agency for D2C e-commerce brands. We blend sharp strategy, premium creative, and data-driven execution to drive LTV through world-class email/SMS programs. Now we’re hiring a hands-on COO to operationalize our next stage of scale.

## Tasks

**The Role**

You’ll own day-to-day operations and build the systems that keep our client work moving—on time, on brief, and at an elite standard. You’ll work closely with our Account Managers and in-house Design Team to plan capacity, streamline workflows, and turn chaos into clarity.

**Key Responsibilities**

*   Run and continuously improve our operating system across ClickUp (projects, templates, SLAs, dashboards) and Slack (communication norms, channels, automations).
*   Capacity & resourcing: forecast bandwidth, allocate tasks, and maintain smooth handoffs between AMs, Designers, and Copy.
*   Process design: document SOPs, reduce cycle times, and increase on-time delivery across flows, campaigns, and design requests.
*   Quality & velocity: set production standards, implement QA checklists, and unblock teams fast.
*   Reporting: build weekly ops dashboards (throughput, on-time %, revision rates, utilization) and drive action from the numbers.
*   Hiring & onboarding ops roles as we scale; coach team leads to become process owners.
*   Own the cadence: standups, retros, post-mortems, and continuous improvement rituals.

## Requirements

**What You Bring**

*   2–3 years of proven experience as a COO (or Head of Operations/Operations Lead) in a digital agency, studio, or similar fast-paced services environment.
*   Expert-level proficiency in **ClickUp** and **Slack** (you know how to structure spaces, automate, and report—without over-engineering).
*   Strong capacity planning, project management, and cross-functional coordination skills.
*   Bias to action, calm under pressure, and excellent written/spoken English.
*   Nice to have: experience with e-commerce/retention (Klaviyo/Omnisend), creative production pipelines, or design team operations. 

**Working Hours & Location**

*   Remote from anywhere in the world.
*   Comfortable working **10:00–18:00 European time (CET/CEST).**
*   **Start: immediately.**

## Benefits

**Compensation & Perks**

*   Competitive salary tailored to experience and location.
*   **Christmas bonus** and **vacation bonus**.
*   Growth path into VP Ops as we scale.
*   Budget for tools, training, and conferences.
*   If you need something else to do your best work—tell us. We’re flexible.

Send your CV or LinkedIn, plus:

*   5–10 bullet points on ops wins you’re proud of (with metrics),
*   2 process screenshots (or redacted examples) that demonstrate your ClickUp mastery,
*   Your earliest start date and salary expectation.

Subject: **COO Application – \[Your Name\]**

Email: **maurice@invisiblebrands.com**

 (or apply via your preferred channel)

Employee

Professional / Experienced

About Us
Invisible Brands is a fast-growing, international retention agency for D2C e-commerce brands. We blend sharp strategy, premium creative, and data-driven execution to drive LTV through world-class email/SMS programs. Now we’re hiring a hands-on COO to operationalize our next stage of scale.
<h2 id="tasks">Tasks</h2>
The Role
You’ll own day-to-day operations and build the systems that keep our client work moving—on time, on brief, and at an elite standard. You’ll work closely with our Account Managers and in-house Design Team to plan capacity, streamline workflows, and turn chaos into clarity.
Key Responsibilities
<ul>
<li>Run and continuously improve our operating system across ClickUp (projects, templates, SLAs, dashboards) and Slack (communication norms, channels, automations).</li>
<li>Capacity &amp; resourcing: forecast bandwidth, allocate tasks, and maintain smooth handoffs between AMs, Designers, and Copy.</li>
<li>Process design: document SOPs, reduce cycle times, and increase on-time delivery across flows, campaigns, and design requests.</li>
<li>Quality &amp; velocity: set production standards, implement QA checklists, and unblock teams fast.</li>
<li>Reporting: build weekly ops dashboards (throughput, on-time %, revision rates, utilization) and drive action from the numbers.</li>
<li>Hiring &amp; onboarding ops roles as we scale; coach team leads to become process owners.</li>
<li>Own the cadence: standups, retros, post-mortems, and continuous improvement rituals.</li>
</ul>
<h2 id="requirements">Requirements</h2>
What You Bring
<ul>
<li>2–3 years of proven experience as a COO (or Head of Operations/Operations Lead) in a digital agency, studio, or similar fast-paced services environment.</li>
<li>Expert-level proficiency in ClickUp and Slack (you know how to structure spaces, automate, and report—without over-engineering).</li>
<li>Strong capacity planning, project management, and cross-functional coordination skills.</li>
<li>Bias to action, calm under pressure, and excellent written/spoken English.</li>
<li>Nice to have: experience with e-commerce/retention (Klaviyo/Omnisend), creative production pipelines, or design team operations.</li>
</ul>
Working Hours &amp; Location
<ul>
<li>Remote from anywhere in the world.</li>
<li>Comfortable working 10:00–18:00 European time (CET/CEST).</li>
<li>Start: immediately.</li>
</ul>
<h2 id="benefits">Benefits</h2>
Compensation &amp; Perks
<ul>
<li>Competitive salary tailored to experience and location.</li>
<li>Christmas bonus and vacation bonus.</li>
<li>Growth path into VP Ops as we scale.</li>
<li>Budget for tools, training, and conferences.</li>
<li>If you need something else to do your best work—tell us. We’re flexible.</li>
</ul>
Send your CV or LinkedIn, plus:
<ul>
<li>5–10 bullet points on ops wins you’re proud of (with metrics),</li>
<li>2 process screenshots (or redacted examples) that demonstrate your ClickUp mastery,</li>
<li>Your earliest start date and salary expectation.</li>
</ul>
Subject: COO Application – [Your Name]
Email: <a target="_blank" rel="noopener nofollow" href="mailto:&#x6d;&#97;&#117;&#x72;&#x69;&#x63;&#101;&#x40;&#105;&#x6e;&#x76;&#x69;&#115;&#105;&#98;&#x6c;&#x65;&#98;&#x72;&#x61;&#x6e;&#x64;&#115;&#x2e;&#x63;&#111;&#109;">&#x6d;&#97;&#117;&#x72;&#x69;&#x63;&#101;&#x40;&#105;&#x6e;&#x76;&#x69;&#115;&#105;&#98;&#x6c;&#x65;&#98;&#x72;&#x61;&#x6e;&#x64;&#115;&#x2e;&#x63;&#111;&#109;</a>
 (or apply via your preferred channel)

Chief Operating Officer (COO)

Worker

Direct Response Copywriter (m/w/d) 

Invisible Brands GmbH logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.