Founding Customer Success Manager (CSM)

About Introw

Introw is a B2B SaaS platform transforming how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for 100+ companies worldwide, turning partnerships into powerful revenue engines, and we're only getting started...

About You

You’ll play a key role in driving growth by ensuring our customers achieve maximum value. Working closely with the founding team, you’ll develop and execute strategies to enhance customer engagement, retention, and satisfaction.

• Pre-sales & Onboarding: Onboarding prospects and customers based on their goals and internal framework for success
• Nurturing: Keeping track of product adoption with our analytics tool to make sure customers are aware of new functionalities
• Product improvement: collaborate with the product team to convert customer feedback into our product strategy

• 3+ years of experience in customer success or pre-sales
• Entrepreneurial Spirit: You’re self-motivated, proactive, and thrive in a fast-paced startup environment.
• Results-Oriented Mindset: You’re driven by outcomes and know how to measure success.
• Communication Pro: You can distill complex ideas into compelling campaigns that resonate with diverse audiences.
• You're in love with the problem (and the product): You deeply understand customer pain points and are passionate about solving them.
• Relationship Builder: You foster strong, trust-based relationships that turn customers into long-term advocates.
• Tech: Experience with CRM software and customer success tools.

On top of a competitive salary, we offer the following benefits:

• Macbook Air and iPhone
• Fully paid phone subscription
• Healthcare benefits plan
• Meal vouchers
• Awesome merchandise
• Team drinks and events
• Celebrating milestones together :)

Overall, this is an incredible opportunity to join an early-stage rocketship where new customers are coming on board every week, and you can make a real impact from day one! 🚀