Customer Success & Design (m/f/x)

Are you interested in shaping the progress of a rapidly growing scale-up company from Austria? Interactive Paper is a leading company in the field of innovative marketing technologies. With our unique solutions, we are revolutionizing the way brands reach and engage their target audiences. Our mission is to make marketing interactive, sustainable, and future-proof.

In Customer Success Management at Interactive Paper, you will work with top international companies, including brands like Samsung, Pfizer, Ford, Oracle, and EY. You will be in direct contact with the marketing directors of these brands and take full responsibility for both managing and visually designing successful advertising campaigns.

We are seeking a candidate with advanced English and German proficiency, as the role primarily involves engaging with international clients and delivering high-quality creative work.

• Client Advisory & Strategy: Advising and supporting our clients in developing and implementing marketing strategies using interactive media and digital tools.
• Hands-on Design & Execution: Creating visual layouts, print & digital mockups, and interactive design assets directly tailored to client branding and campaign goals.
• Concept & Analysis: Analyzing the business objectives and target audiences of our clients to translate them into visually compelling, high-converting interactive designs.
• Creative Collaboration: Working closely with our internal team of developers, analysts, and production partners to bridge the gap between design concepts and technical execution.
• Workshops & Training: Conducting training sessions and workshops for clients to guide them on product usage and best practices in interactive design.
• Project & Task Management: End-to-end management of client projects, timelines, assets, and design deliverables.
• Campaign Optimization: Continuously analyzing and visually optimizing ongoing marketing campaigns to maximize ROI and client satisfaction.

• Fluent in English and German (both spoken and written).
• Hands-on Graphic/Visual Design Skills: Proven experience creating graphic layouts, marketing collateral, or print/digital assets (a design portfolio is required).
• Design Tool Proficiency: High proficiency in design software such as Adobe Creative Cloud (InDesign, Photoshop, Illustrator) and/or Figma.
• Client-Facing & Communicative: Experience or strong aptitude in customer-facing roles (consulting, agency, service, or marketing).
• Exceptional Task Management: Strong organizational talent to balance client communication, project deadlines, and hands-on design work.
• Problem-Solving Mindset: Excellent analytical skills paired with a eye for detail, visual aesthetics, and user experience.

• A full-time position with a salary of €35,000 to €50,000 gross
• An individual bonus of up to €6,000 per year
• A team bonus of up to €10,000 per year
• Flexible working hours and locations
• A spot in one of the most focused teams in Europe
• Exciting projects with valuable hands-on professional experience

If you are passionate about driving innovative marketing solutions and cultivating long-term customer relationships, we eagerly anticipate your application. Kindly submit your comprehensive application documents.

Additionally, please record a short video (1-3 minutes) in both English and German explaining what motivates you about this role and working at Interactive Paper. This will help us quickly assess your communication skills.

We're excited to hear from you!

The Interactive Paper Team