Customer Success Manager (m/w/d) (remote)

What we do

Innoloft is a young software company with an international team of >30 members that offers LoftOS. LoftOS is a no-code development platform enabling everyone to build web applications like networks, marketplaces or internal tools - without a single line of code.

What we look for

We are looking for a full-time (40h) customer success manager to join our team. As our customer success manager, you will help craft the company's scalable customer success strategies, build strong relationships with customers and collaborate internally to deliver a consistently excellent customer experience.

• Organization of onboarding sessions and support for new and existing clients
• Support in the creation of scalable, automated customer success formats
• Support in the aggregation of relevant customer success intelligence
• Gaining a deep understanding of our technology and being able to suggest solutions and best practices to our clients
• Building synergies among customers who have similar use cases
• Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progress

• Degree in business, communication, marketing, STEM or similar
• Highly communicative, open-minded and proactive working style
• Fluent English, ideally also fluent German proficiency
• Customer success management experience in the software industry: >1 year, ideally B2B SaaS
• Work experience at startups/medium-sized companies
• Basic understanding of scalable customer success formats

• Startup flair: young, successful company with renowned customers, flat hierarchies and international team
• Team with high employee satisfaction and great team spirit
• Flexible working hours and remote work culture (100 % remote possible)
• Unlimited vacation
• 1 yearly off-site team event (Belgium in 2023, Turkey in 2024)
• Exciting and high-responsible tasks
• Personal development opportunities

Are you up for a big vision, a challenging and responsible task, a fun team and flexible working hours? Get in touch!